Field Service Engineer – Window & Door (Right First Time)

Anglian; Bury St Edmunds; On-site; GBP 30,000 - 42,000; Full time

Benefits offered by this job

Van provided

31 days holiday

Birthday day off

Health & wellbeing benefits

Cycle to work

Job summary

Anglian is seeking an experienced Window and Door Engineer to install and maintain our uPVC products and uphold warranty standards. You will visit customer homes, diagnose faults, advise on care, and complete service calls with a Right First Time approach while managing paperwork on a PDA and travelling as required.

A full driving licence and customer-focused mindset are essential. We provide a company van, PDA, mobile, and tools, plus 31 days holiday, birthday off, and health-related benefits

Qualifications

• Experience of uPVC installation and maintenance (or relevant qualification).
• Excellent customer service skills in a customer-facing environment.
• Ability to work independently in a standalone field-based role.
• Willingness to travel and flexibility within the working week.
• Good time management and strong communication skills.

Responsibilities

• Visit customer homes, identify faults and rectify in line with warranty and quality standards.
• Demonstrate and explain correct product care to customers.
• Provide high level of service to every customer.
• Complete service calls on schedule with Right First Time approach.
• Accurate completion of paperwork and updates on the PDA device.

Skills

Customer service

Communication

Time management

Problem solving

Self-motivation

Driving licence

Education

uPVC installation qualification

Job description

Anglian is seeking an experienced Window and Door Engineer to install and maintain our uPVC products and uphold warranty standards. You will visit customer homes, diagnose faults, advise on care, and complete service calls with a Right First Time approach while managing paperwork on a PDA and travelling as required.

A full driving licence and customer-focused mindset are essential. We provide a company van, PDA, mobile, and tools, plus 31 days holiday, birthday off, and health-related benefits