Field Service Engineer – Windows & Doors (uPVC)

Anglian Home Improvements; Basingstoke; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Company van

31 days holiday (33 after 2 years)

Birthday off

Volunteer time off

Product discounts

Job summary

Anglian Home Improvements is seeking an experienced Window and Door Engineer to service installed products under a 10-year warranty. We provide a van, PDA, mobile phone and tools to perform the role efficiently.

You will visit customer homes to identify faults, perform repairs, and maintain high standards of customer care while ensuring timely service calls and accurate paperwork. A full driving license and relevant qualification are required.

Qualifications

• Experience in uPVC installation/maintenance is required.
• Excellent customer service skills for a customer-facing role.
• Able to work on own initiative in a standalone field-based role.

Responsibilities

• Visit customer homes, identify faults, and take action within warranty and quality standards.
• Provide high levels of service to every customer.
• Complete service calls on schedule using Right First Time approach; minimise cancellations.
• Accurately complete paperwork and update PDA device regularly.

Skills

uPVC installation & maintenance

Customer service

Independent / self-motivated

Driving licence

Education

Relevant qualification in uPVC installation/maintenance

Job description

Anglian Home Improvements is seeking an experienced Window and Door Engineer to service installed products under a 10-year warranty. We provide a van, PDA, mobile phone and tools to perform the role efficiently.

You will visit customer homes to identify faults, perform repairs, and maintain high standards of customer care while ensuring timely service calls and accurate paperwork. A full driving license and relevant qualification are required.