Field Service Engineer - Windows & Doors (uPVC)

Anglian Home Improvements; Southampton; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Van (business use)

31 days holiday

Volunteer time off

Health benefits

Discount scheme

Job summary

Anglian Home Improvements is seeking an experienced Window and Door Engineer to service customers in their homes, carrying out uPVC installations and maintenance under our 10-year warranty. A company van, PDA and tools are provided to perform the role.

You will visit customer homes, diagnose faults, explain product care, and deliver high-quality service with a Right First Time approach. Travel across the region is required; a full driving licence and strong communication are essential.

Qualifications

• Experience of uPVC installation and maintenance.
• Excellent customer service skills in a customer-facing environment.
• Ability to work on own initiative in a standalone field-based role.
• Willingness to travel and flexibility within the working week.
• Good time management and organizational skills.
• Strong communication skills and a full driving license.

Responsibilities

• Visit customer homes to identify faults and rectify under warranty and quality standards.
• Explain correct product care to customers.
• Provide high level of service to every customer.
• Complete service calls on schedule using Right First Time approach to reduce cancellations.
• Accurate and timely completion of paperwork and updating PDA device.

Skills

Customer service

Time management

Communication

Self-motivation

Driving licence

Education

uPVC installation qualification

Job description

Anglian Home Improvements is seeking an experienced Window and Door Engineer to service customers in their homes, carrying out uPVC installations and maintenance under our 10-year warranty. A company van, PDA and tools are provided to perform the role.

You will visit customer homes, diagnose faults, explain product care, and deliver high-quality service with a Right First Time approach. Travel across the region is required; a full driving licence and strong communication are essential.