Mobile Window & Door Engineer - Right-First-Time Service

Anglian

Milton

On-site

GBP 28,000 - 38,000

Full time

10 days ago

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Benefits offered by this job

Performance bonus

Business van

31 days holiday + birthday off

Volunteer time off

Health and wellbeing benefits

Discount scheme

Group perks

Career development

Job summary

Anglian is seeking an experienced Window and Door Engineer to deliver high quality service and maintenance on Anglian installed products covered by our 10-year warranty. You will visit customer homes, diagnose faults, and carry out repairs with a focus on Right First Time.

You’ll have a company van, PDA, and tools provided for this field-based role. You will need a background in uPVC installation/maintenance, excellent customer service, and the ability to work independently while travelling as

Qualifications

Experience of uPVC installation and maintenance (or relevant qualification).
Excellent customer service skills and experience in a customer facing environment.
Be able to work on your own initiative in a standalone field based role.
A willingness to travel as required and show flexibility within the working week.
Good time management skills.
Good communication skills.
A full driving license.

Responsibilities

Visiting customer homes, identifying the fault and taking the appropriate action to rectify in line with our warranty and our quality standards.
To demonstrate & explain correct product care to customers.
Be customer focused and provide a high level of service to every customer.
Completing service calls as scheduled and in a timely manner using our, “Right First Time” approach, helping to reduce any cancelled appointments.
Accurate and timely completion of paperwork and regular updating of the supplied PDA device.