Window & Door Service Engineer – Right-First-Time Pro

Anglian; Plymouth; On-site; GBP 30,000 - 46,000; Full time

Benefits offered by this job

Company van

Health benefits

31 days holiday (33 after 2 years)

Discounts on products

Volunteer time off

Job summary

Anglian Windows is seeking an experienced Window and Door Engineer in the Plymouth area. You will visit customer homes to diagnose faults and carry out on-site uPVC installation and maintenance work to Anglian standards.

You'll be empowered to work on your own initiative with a company van, PDA and tools provided, delivering excellent service with a Right First Time approach while ensuring safety and quality.

Qualifications

• Experience of uPVC installation and maintenance (or relevant qualification).
• Excellent customer service skills and experience in a customer facing environment.
• Be able to work on your own initiative in a standalone field based role.
• A willingness to travel as required and show flexibility within the working week.
• Good time management skills.
• Good communication skills.
• A full driving license.

Responsibilities

• Visiting customer homes, identifying the fault and taking the appropriate action to rectify in line with our warranty and our quality standards.
• To demonstrate & explain correct product care to customers.
• Be customer focused and provide a high level of service to every customer.
• Completing service calls as scheduled and in a timely manner using our, "Right First Time" approach, helping to reduce any cancelled appointments.
• Accurate and timely completion of paperwork and regular updating of the supplied PDA device.

Skills

uPVC installation

Customer service

Independent worker

Driving licence

Education

Relevant qualification

Tools

PDA

Job description

Anglian Windows is seeking an experienced Window and Door Engineer in the Plymouth area. You will visit customer homes to diagnose faults and carry out on-site uPVC installation and maintenance work to Anglian standards.

You'll be empowered to work on your own initiative with a company van, PDA and tools provided, delivering excellent service with a Right First Time approach while ensuring safety and quality.