Field Support Engineer (2nd Line) - Hybrid + Company Car

Syntax Consultancy Limited; Northampton; Hybrid; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Company car

Pension

Healthcare

Job summary

Syntax Consultancy Limited is seeking a Field Support Engineer (2nd Line) for a hybrid role based near Northampton. You will provide IT support across the Midlands and South, travel to client sites, and work from the head office. A company car is included and a full UK driving licence is essential.

You will log and resolve IT incidents, escalate when needed, and configure devices using imaging and management systems. Strong Windows, AD and M365 experience is required.

Qualifications

• 2nd line field support experience
• Full UK driving licence
• Hybrid working capability with regional travel
• Based near Northampton or in the Midlands region

Responsibilities

• Take and log IT support requests from end users and resolve issues.
• Travel to regional offices across the Midlands and South to support users.
• Log incidents with external third‑party suppliers and manage through to resolution.
• Escalate complex issues to 2nd and 3rd line teams.
• Set up end user hardware using imaging and device management systems.
• Configure and troubleshoot Windows desktops/laptops and printers.
• Support mobile devices (iPhone/iPad) and Microsoft 365 apps.
• Work with TCP/IP networking and remote support tools.

Skills

2nd line support

Field support

Remote support

Windows troubleshooting

Active Directory

Microsoft 365

Mobile devices

Imaging devices

Printer support

TCP/IP networking

Tools

Remote support tools

Service Desk

Imaging software

Job description

Syntax Consultancy Limited is seeking a Field Support Engineer (2nd Line) for a hybrid role based near Northampton. You will provide IT support across the Midlands and South, travel to client sites, and work from the head office. A company car is included and a full UK driving licence is essential.

You will log and resolve IT incidents, escalate when needed, and configure devices using imaging and management systems. Strong Windows, AD and M365 experience is required.