Hybrid Field IT Engineer - 2nd Line MSP Support

context recruitment; Aylesbury; Hybrid; GBP 45,000 - 50,000; Full time

Job summary

context recruitment is seeking a Field Engineer / 2nd Line Support Engineer in Buckinghamshire (Aylesbury Area). The role is hybrid & field-based, combining remote service-desk support with on-site engineering across Aylesbury, Thame, Milton Keynes and surrounding areas, with travel to London once per month.

You will provide 2nd line technical support, troubleshoot Windows devices, manage Microsoft 365 and Active Directory, and work with Azure/cloud tech and network fundamentals.

Qualifications

• 2nd Line MSP experience required.
• Experience troubleshooting Windows desktops and laptops.
• Knowledge of Microsoft 365 and Active Directory.
• Experience with Azure and cloud technologies.
• Setting up, rebuilding and supporting end-user devices.
• Understanding of TCP/IP, DNS and DHCP.

Responsibilities

• Providing 2nd Line technical support via the service desk.
• Troubleshooting hardware, software and end-user issues.
• Building, configuring and deploying laptops and desktops.
• Diagnosing and resolving device failures and hardware faults.
• Carrying out on-site support visits and technical call-outs.
• Supporting Microsoft 365 environments and core infrastructure technologies.
• Delivering a high level of customer service to both technical and non-technical users.
• Assisting with proactive maintenance and customer IT improvements.
• Escalating more complex issues where appropriate and working with wider technical teams.

Skills

2nd Line Support

Windows troubleshooting

Microsoft 365

Active Directory

Azure

Networking fundamentals

TCP/IP DNS DHCP

Customer-facing skills

Driving licence

Tools

Microsoft 365

Azure

Job description

context recruitment is seeking a Field Engineer / 2nd Line Support Engineer in Buckinghamshire (Aylesbury Area). The role is hybrid & field-based, combining remote service-desk support with on-site engineering across Aylesbury, Thame, Milton Keynes and surrounding areas, with travel to London once per month.

You will provide 2nd line technical support, troubleshoot Windows devices, manage Microsoft 365 and Active Directory, and work with Azure/cloud tech and network fundamentals.