Field Support Engineer

Syntax Consultancy Ltd; Northampton; Hybrid; GBP 26,000 - 30,000; Full time

Benefits offered by this job

Company car

Pension

BUPA Healthcare

Life Assurance

Professional training

Job summary

Syntax Consultancy Ltd. is seeking a Field Support Engineer (2nd Line) in Northampton with hybrid working. The role is permanent and offers a salary up to £30,000 (DOE) plus benefits. A company car is provided and the position involves travel to Midlands and Southern offices, with some remote work from home when not on client sites.

Ideal candidates will have 2nd line IT experience, Windows/AD/M365 proficiency, imaging, and device management skills. Start ASAP in Oct/Nov 2026.

Qualifications

• Experience as a 2nd line field support engineer handling IT issues.
• Experience supporting Windows 10/11, AD, Microsoft 365, and printers.
• Willing to travel regionally and work hybrid at customer sites and head office.

Responsibilities

• Take and log IT support requests from end users and resolve issues.
• Travel to regional offices across Midlands and South; liaise with third-party suppliers.
• Escalate complex problems to higher support tiers and ensure timely resolution.
• Image, configure, and troubleshoot Windows desktops/laptops and printers.
• Set up mobile devices (iPhone/iPad) and manage Microsoft 365 support.
• Maintain network basics, TCP/IP and remote support routines.

Skills

2nd line IT support

Windows troubleshooting

Mobile device support

Remote support

Customer communication

Tools

Imaging software

Remote monitoring tools

Active Directory

Microsoft 365 Admin

Job description

Field Support Engineer (2nd Line, Company Car)

Northampton (Hybrid)

Permanent

to £30,000 (DOE) + Benefits

Field Support 2nd line Engineer needed for permanent career opportunity based near Northampton ideally. Start ASAP October/November 2026.

Providing IT technical support to clients regional offices across the Midlands & South.

Company Car will be provided which can be used for personal use and Full UK Driving Licence essential.

Hybrid Working: Typical 3 4 days per week working on customer sites across the Midlands and South or from the head office near Derby

with the remaining days working remotely from home (WFH), depending on business requirements.

A chance to join an established and growing business with a proven track record in their industry.

Key skills, experience + duties will include:

• Experienced 2nd Line Field Support Engineer taking and logging initial IT support requests from end users and resolving IT issues.
• Supporting end users, travelling regional offices across Midlands and South. Dealing with incidents themselves and logging others with external third-party suppliers to manage all issues through to resolution.
• Responsible for escalating more complex issues to 2nd and 3rd line support teams. Setting up end user hardware using imaging and automated device management systems.
• Imaging, configuring, troubleshooting Windows Desktop/Laptop and printing. Working with mobile technologies such as Apple iPhones and iPads.
• Key supported technologies include: Windows 10/11 operating system installation and configuration, Active Directory, Problem solving and troubleshooting. Mobile device setup and support, Apple iPhone and iPad. Microsoft 365 support & Microsoft Office support, Word, Excel, Outlook. Printer setup and troubleshooting.
• TCP/IP and Network Infrastructure. Experience using Remote Support Tools and using a Service Desk logging system.
• Benefits: Salary to £30k (DOE) + Company Car (available personal use) 25 days Holiday + BHs + Pension + BUPA Healthcare + Life Assurance + Professional Training / Development + More