Hybrid 2nd Line IT Support Engineer (MSP)

Bechtle UK; Hardingstone; Hybrid; GBP 30,000 - 35,000; Full time

Benefits offered by this job

Hybrid Working

Flexible shifts

Private health care

Annual leave 25–30 days

Training & mentor programme

Job summary

Bechtle UK in Northampton is seeking a 2nd Line Service Desk Engineer to join a hybrid team delivering proactive and reactive support for customers. You will resolve incidents efficiently, maintain SLAs, and collaborate with 1st/2nd line and field engineers to communicate effectively.

The role focuses on Microsoft front/back end products, Citrix, VMware and Cisco technologies, with emphasis on documentation, audits, and service improvements. Hybrid work and career progression are offered.

Qualifications

• Minimum 2 years’ experience in a role of supporting servers, networks, printers, PC’s and applications.
• Proven experience with Microsoft front/backend products and with anti-virus and backup platforms.
• Experience with Citrix, VMware and Cisco desirable.
• Experience managing, maintaining, and supporting peripheral equipment including routers, switches, UPS’s, printers etc.
• Industry recognised accreditations such as MCP, MCSA, MCSE, CCA, CCNA are highly desirable.

Responsibilities

• Provide 2nd line technical support for all customers.
• Ensure customer incidents are resolved as quickly as possible (on and off-site).
• Take responsibility and exceed department Service Level Agreements.
• Work closely with 1st and 2nd line technical support and other field engineers to ensure a high level of communications is maintained.
• Ensure that customer and Bechtle solutions equipment/goods are installed to appropriate standards.
• Provide occasional support of managed services operations, including involvement of weekend tasks.
• Create and maintain suitable customer infrastructure / service documentation.
• Accountable for the change control process and the upkeep of digital records.
• Test each service incident or installation as per client sign off process and store information correctly.

Skills

2nd line support

Incident management

Documentation

Customer communication

Change control

Tools

Citrix

VMware

Cisco

Job description

Bechtle UK in Northampton is seeking a 2nd Line Service Desk Engineer to join a hybrid team delivering proactive and reactive support for customers. You will resolve incidents efficiently, maintain SLAs, and collaborate with 1st/2nd line and field engineers to communicate effectively.

The role focuses on Microsoft front/back end products, Citrix, VMware and Cisco technologies, with emphasis on documentation, audits, and service improvements. Hybrid work and career progression are offered.