Hybrid 2nd Line IT Engineer: Cloud, Microsoft & Networking

IMT Resourcing Solutions; Gloucester; Hybrid; GBP 34,000 - 41,000; Full time

Job summary

IMT Resourcing Solutions is seeking a 2nd Line IT Engineer for a Cheltenham based role with hybrid working. You will provide escalation support across Windows, Microsoft 365, AD, and cloud environments, resolving complex incidents and contributing to infrastructure projects.

The role covers installation, upgrades, remote and occasional onsite support, strong problem solving, and clear documentation. Prior MSP experience and customer-focused communication are highly valued.

Qualifications

• Experience in a 2nd Line IT Support or IT Engineer role.
• Strong knowledge of Windows and Microsoft 365.
• Experience with Active Directory and user administration.
• Good networking knowledge: DNS, DHCP and TCP/IP.
• Experience with cloud and server environments.
• Excellent communication and customer service skills.

Responsibilities

• Provide 2nd line technical support across diverse customer environments.
• Investigate and resolve escalated hardware, software and connectivity issues.
• Support Microsoft 365, Windows Server and Active Directory.
• Troubleshoot networking issues including DNS, DHCP and TCP/IP.
• Support laptops, desktops, servers and other business IT equipment.
• Assist with cloud technologies and Microsoft-based infrastructure.
• Carry out installations, upgrades and technical changes.
• Provide remote and occasional onsite support to customers.
• Take ownership of tickets through to resolution.
• Maintain clear and accurate technical documentation.
• Escalate complex issues to senior engineers when needed.
• Contribute to infrastructure projects and service improvements.

Skills

2nd Line IT Support

Windows

Microsoft 365

Active Directory

Networking (DNS/DHCP/TCP/IP)

Cloud Technologies

Server Environments

Troubleshooting

Customer Service

MSP Experience

Job description

IMT Resourcing Solutions is seeking a 2nd Line IT Engineer for a Cheltenham based role with hybrid working. You will provide escalation support across Windows, Microsoft 365, AD, and cloud environments, resolving complex incidents and contributing to infrastructure projects.

The role covers installation, upgrades, remote and occasional onsite support, strong problem solving, and clear documentation. Prior MSP experience and customer-focused communication are highly valued.