Field Support Engineer

Syntax Consultancy Limited; Northampton; Hybrid; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Company car

Pension

Healthcare

Job summary

Syntax Consultancy Limited is seeking a Field Support Engineer (2nd Line) for a hybrid role based near Northampton. You will provide IT support across the Midlands and South, travel to client sites, and work from the head office. A company car is included and a full UK driving licence is essential.

You will log and resolve IT incidents, escalate when needed, and configure devices using imaging and management systems. Strong Windows, AD and M365 experience is required.

Qualifications

• 2nd line field support experience
• Full UK driving licence
• Hybrid working capability with regional travel
• Based near Northampton or in the Midlands region

Responsibilities

• Take and log IT support requests from end users and resolve issues.
• Travel to regional offices across the Midlands and South to support users.
• Log incidents with external third‑party suppliers and manage through to resolution.
• Escalate complex issues to 2nd and 3rd line teams.
• Set up end user hardware using imaging and device management systems.
• Configure and troubleshoot Windows desktops/laptops and printers.
• Support mobile devices (iPhone/iPad) and Microsoft 365 apps.
• Work with TCP/IP networking and remote support tools.

Skills

2nd line support

Field support

Remote support

Windows troubleshooting

Active Directory

Microsoft 365

Mobile devices

Imaging devices

Printer support

TCP/IP networking

Tools

Remote support tools

Service Desk

Imaging software

Job description

Field Support Engineer (2nd Line, Company Car)

Northampton (Hybrid)

Permanent

to £30,000 (DOE) + Benefits

Field Support 2nd line Engineer needed for permanent career opportunity based near Northampton ideally . Start ASAP October/November 2026.

Providing IT technical support to clients regional offices across the Midlands & South.

Company Car will be provided which can be used for personal use and Full UK Driving Licence essential.

Hybrid Working: Typically 3-4 days per week working on customer sites across the Midlands and South or from the head office near Derby

with the remaining days working remotely from home (WFH), depending on business requirements.

A chance to join an established and growing business with a proven track record in their industry.

Key skills, experience + duties will include:

• Experienced 2nd Line Field Support Engineer taking and logging initial IT support requests from end users and resolving IT issues.
• Supporting end users, travelling regional offices across Midlands and South. Dealing with incidents themselves and logging others with external third-party suppliers to manage all issues through to resolution.
• Responsible for escalating more complex issues to 2nd and 3rd line support teams. Setting up end user hardware using imaging and automated device management systems.
• Imaging, configuring, troubleshooting Windows Desktop/Laptop and printing. Working with mobile technologies such as Apple iPhones and iPads.
• Key supported technologies include: Windows 10/11 operating system installation and configuration, Active Directory, Problem solving and troubleshooting. Mobile device setup and support, Apple iPhone and iPad. Microsoft 365 support & Microsoft Office support, Word, Excel, Outlook. Printer setup and troubleshooting.
• TCP/IP and Network Infrastructure. Experience using Remote Support Tools and using a Service Desk logging system.

Benefits: Salary to £30k (DOE) + Company Car (available personal use) 25 days Holiday + BHs + Pension + BUPA Healthcare + Life Assurance + Professional Training/Development + More