IT Field Engineer

context recruitment; Aylesbury; Hybrid; GBP 45,000 - 50,000; Full time

Job summary

context recruitment is seeking a Field Engineer / 2nd Line Support Engineer in Buckinghamshire (Aylesbury Area). The role is hybrid & field-based, combining remote service-desk support with on-site engineering across Aylesbury, Thame, Milton Keynes and surrounding areas, with travel to London once per month.

You will provide 2nd line technical support, troubleshoot Windows devices, manage Microsoft 365 and Active Directory, and work with Azure/cloud tech and network fundamentals.

Qualifications

• 2nd Line MSP experience required.
• Experience troubleshooting Windows desktops and laptops.
• Knowledge of Microsoft 365 and Active Directory.
• Experience with Azure and cloud technologies.
• Setting up, rebuilding and supporting end-user devices.
• Understanding of TCP/IP, DNS and DHCP.

Responsibilities

• Providing 2nd Line technical support via the service desk.
• Troubleshooting hardware, software and end-user issues.
• Building, configuring and deploying laptops and desktops.
• Diagnosing and resolving device failures and hardware faults.
• Carrying out on-site support visits and technical call-outs.
• Supporting Microsoft 365 environments and core infrastructure technologies.
• Delivering a high level of customer service to both technical and non-technical users.
• Assisting with proactive maintenance and customer IT improvements.
• Escalating more complex issues where appropriate and working with wider technical teams.

Skills

2nd Line Support

Windows troubleshooting

Microsoft 365

Active Directory

Azure

Networking fundamentals

TCP/IP DNS DHCP

Customer-facing skills

Driving licence

Tools

Microsoft 365

Azure

Job description

Field Engineer / 2nd Line Support Engineer

Buckinghamshire (Aylesbury Area)

Hybrid & Field-Based

£45,000 - £50,000, depending on experience.

Our client, a growing Managed Services Provider (MSP), is looking to recruit a Field Engineer to support a diverse customer base across Buckinghamshire and the surrounding areas.

This is an excellent opportunity for a hands-on IT professional who enjoys a mix of remote support and on-site customer engagement. Initially, the role will be split between 2nd Line Service Desk support and field-based engineering work, with the expectation that the position will become increasingly customer-site focused as the organisation continues to expand its presence across the region.

Working as part of a busy MSP support team, you will provide a combination of remote and on-site technical support to customers across Buckinghamshire, including Aylesbury, Thame, Milton Keynes and surrounding areas, with travel to London once per month.

Key responsibilities

• Providing 2nd Line technical support via the service desk
• Troubleshooting hardware, software and end-user issues
• Building, configuring and deploying laptops and desktops
• Diagnosing and resolving device failures and hardware faults
• Carrying out on-site support visits and technical call-outs
• Supporting Microsoft 365 environments and core infrastructure technologies
• Delivering a high level of customer service to both technical and non-technical users
• Assisting with proactive maintenance and customer IT improvements
• Escalating more complex issues where appropriate and working collaboratively with wider technical teams

Experience required

• Previous experience within a Managed Services Provider (MSP) environment
• Strong 2nd Line Support experience
• Experience troubleshooting Windows desktop and laptop issues
• Knowledge of Microsoft 365 and Active Directory
• Experience with Azure and cloud technologiesExperience setting up, rebuilding and supporting end-user devices
• Understanding of networking fundamentals including TCP/IP, DNS and DHCP
• Excellent customer-facing and communication skills
• Ability to work independently and manage field-based responsibilities
• Previous experience delivering on-site support across multiple customer environment
• Full UK driving licence and willingness to travel to customer sites

Buckinghamshire (Aylesbury Area)

Hybrid & Field-Based

£45,000 - £50,000, depending on experience

Must have UK Driving licence.