Field Service Supervisor (Medical)

Ernest Gordon Recruitment Limited; Irvine; On-site; GBP 40,000 - 42,000; Full time

Job summary

A leading healthcare solutions provider is seeking an experienced Field Service Supervisor to manage a team of field engineers and oversee operations in Irvine, Scotland. This hands-on role involves driving operational efficiency and ensuring compliance with health & safety standards while expanding service capabilities. Ideal candidates will have a strong background in engineering management, mechanical or electro-mechanical knowledge, and a passion for customer service. Competitive salary and benefits package included.',

Benefits

Pension

Flexitime

Progression

Company Car

Enhanced Holiday Allowance

Free Parking

Qualifications

• Proven experience managing engineering or technical service teams.
• Strong mechanical or electro-mechanical knowledge.

Responsibilities

• Lead and develop a team of field engineers, technicians, and stores staff.
• Oversee service stock, inventory control, and store layout efficiency.
• Manage the mattress hire and servicing operations.
• Provide technical support for field engineers on complex jobs.
• Maintain compliance with H&S and operational standards.
• Monitor KPIs, reporting, and drive continuous improvement.

Skills

Team leadership

Technical support

Mechanical knowledge

Electrical knowledge

Job description

Field Service Supervisor (Medical)

Salary and Benefits: £40,000 - £42,000 plus Pension, Flexitime, Progression, Company Car, Enhanced Holiday Allowance, Free Parking.

Location: Irvine.

Are you an experienced Field Service Supervisor with a background in managing field service technicians? Are you looking for a hands‑on leadership role where you can shape a growing service operation within a leading healthcare solutions provider? This is an excellent opportunity to join a rapidly expanding company in a newly created position, leading a skilled engineering team while driving operational efficiency, technical excellence, and outstanding customer service across the UK. This market‑leading healthcare solutions provider supports care homes and hospitals nationwide with the maintenance, repair, and servicing of essential equipment including specialist baths, beds, mattresses, and hygiene systems. Due to continued growth, the business is seeking a supervisor to take responsibility for the Service Department's field engineers, workshop, and stores operations.

You will manage a team of field engineers, technicians, and stores personnel, ensuring smooth coordination across service delivery, stock control, and workshop operations. This includes overseeing van and warehouse stock, managing the mattress hire fleet, supporting complex repairs, and ensuring compliance with company standards and health & safety. This role offers the chance to make a real impact developing processes, supporting professional growth within your team, and improving efficiency across the department.

Responsibilities

• Lead and develop a team of field engineers, technicians, and stores staff.
• Oversee service stock, inventory control, and store layout efficiency.
• Manage the mattress hire and servicing operations.
• Provide technical support for field engineers on complex jobs.
• Maintain compliance with H&S and operational standards.
• Monitor KPIs, reporting, and drive continuous improvement.

The Person

• Proven experience managing engineering or technical service teams.
• Strong mechanical or electro‑mechanical knowledge.

Keywords: Engineering, Field Service, Mechanical, Electrical, Medical, Irvine, Scotland, Supervisor.

Reference: BBBH 22673a.

Please Apply Below.

We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The offered remuneration will be dependent upon the extent of your experience, qualifications, and skill set.