Field Service Scheduler & Client Liaison

Interaction Recruitment; Low Utley; On-site; GBP 28,000 - 32,000; Full time

Job summary

Keighley, BD21 is seeking an experienced Service Coordinator to organise field engineers, plan maintenance, reactive repairs and installations. You will manage engineer diaries, prioritise urgent jobs and keep customers updated in a fast-paced service environment.

In this role you will coordinate site surveys, quotations and installations, liaise with purchasing, sales and subcontractors, and ensure deadlines and commercial requirements are met to support smooth project delivery.

Qualifications

• Proven experience coordinating field engineers.
• Experience managing both planned and reactive work.
• Strong organisational and scheduling skills.
• Excellent customer service and communication skills.
• A commercially aware approach, with an understanding of budgets and profitability.
• The ability to remain calm and organised when priorities change.
• Experience within a service, engineering, maintenance or facilities environment.

Responsibilities

• Coordinate and schedule planned maintenance, reactive repairs and installations.
• Manage engineer diaries, workloads and availability.
• Act as the first point of contact for clients, providing a professional and proactive service.
• Respond quickly to urgent and reactive requirements.
• Continuously reschedule resources as priorities change.
• Coordinate site surveys, quotations and installations.
• Liaise with purchasing, sales, suppliers and subcontractors.
• Manage jobs from initial enquiry through to completion.
• Ensure deadlines, customer expectations and commercial requirements are met.

Skills

Field engineer coordination

Planned & reactive work

Organisation & scheduling

Customer service

Commercial awareness

Calm under pressure

Service/Engineering environment

Job description

Keighley, BD21 is seeking an experienced Service Coordinator to organise field engineers, plan maintenance, reactive repairs and installations. You will manage engineer diaries, prioritise urgent jobs and keep customers updated in a fast-paced service environment.

In this role you will coordinate site surveys, quotations and installations, liaise with purchasing, sales and subcontractors, and ensure deadlines and commercial requirements are met to support smooth project delivery.