Field Service Scheduler: Engineer Coordination & Repairs

Interaction Recruitment

Wakefield

On-site

GBP 28,000 - 32,000

Full time

3 days ago

Be an early applicant

Application generator

Stand out for this role — generate a tailored resume and cover letter in about a minute.

Get past ATS filters

Job summary

Interaction Recruitment is seeking an experienced Service Coordinator in Wakefield (WF2) to oversee field engineers and coordinate both planned and reactive work. The role requires managing schedules, prioritising urgent jobs and keeping customers updated in a busy service environment.

This is a crucial position within a 24/7 service-based business, demanding responsiveness, organisation and strong customer service.

Qualifications

Experience coordinating field engineers.
Experience managing planned and reactive work.
Strong organisational and scheduling abilities.
Excellent customer service and communication skills.
Commercially aware with understanding of budgets and profitability.

Responsibilities

Coordinate and schedule planned maintenance, reactive repairs and installations.
Manage engineer diaries, workloads and availability.
Be the first point of contact for clients, providing a professional and proactive service.
Respond quickly to urgent and reactive requirements.
Reschedule resources as priorities change.
Coordinate site surveys, quotations and installations.
Liaise with purchasing, sales, suppliers and subcontractors.
Manage jobs from initial enquiry through to completion.
Ensure deadlines, customer expectations and commercial requirements are met.
Support the smooth delivery of projects.