Customer Success & Operations Coordinator

Pertemps Redditch Commercial; Redditch; On-site; GBP 26,000 - 32,000; Full time

Job summary

Pertemps Redditch Commercial is recruiting for a Customer Service & Operations Coordinator based in Redditch. This full-time, permanent role involves supporting clients, processing orders, coordinating shipments and ensuring smooth day-to-day operations across the business.

The successful candidate will have experience in customer service or admin, strong organisational and communication skills, and the confidence to build relationships and take ownership of tasks.

Qualifications

• Experience in customer service, sales support, operations or administrative roles.
• Strong organisational skills with the ability to manage multiple tasks.

Responsibilities

• Manage customer enquiries via phone and email.
• Process customer orders and enter information accurately.
• Produce invoices and support order fulfilment.
• Keep customers informed on lead times, deliveries and order progress.
• Arrange and coordinate UK and international shipments.
• Prepare shipping documentation and liaise with freight providers.
• Raise purchase orders and communicate with suppliers about stock and delivery schedules.
• Support stock management and maintain accurate records.
• Handle product returns and warranty-related administration.
• Update CRM systems and maintain customer records.
• Produce operational reports and assist with admin duties.
• Collaborate with internal teams to ensure seamless service.

Skills

Customer service

Order processing

Communication

Organisation

Attention to detail

Microsoft Office

Job description

Pertemps Redditch Commercial is recruiting for a Customer Service & Operations Coordinator based in Redditch. This full-time, permanent role involves supporting clients, processing orders, coordinating shipments and ensuring smooth day-to-day operations across the business.

The successful candidate will have experience in customer service or admin, strong organisational and communication skills, and the confidence to build relationships and take ownership of tasks.