Field Service Scheduler & Client Liaison

Brook Street; Bradford; Presencial; GBP 29.000 - 30.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Full-time position

On-site parking

Pension

Life insurance

Employee discount scheme

Health & wellbeing programme

Free on-site parking

Staff canteen

Casual dress policy

Ongoing training and development

Descripción de la vacante

Brook Street Recruitment is recruiting a Service Coordinator for a busy team in Bradford. You will coordinate day-to-day activities of Field Service Engineers, manage customer requests, schedule visits, process jobs and raise invoices.

The role requires strong organisational and communication skills with a focus on delivering high-quality service and meeting SLAs. Full-time, office-based in Bradford BD4 with pension, life insurance, parking and training opportunities.

Formación

• Experience in coordinating field-based teams or engineers.
• Strong organisational and communication skills.
• Customer account management and service delivery focus.

Responsabilidades

• Receive and manage service calls and customer emails.
• Schedule routine maintenance visits and emergency callouts.
• Plan engineer workloads to maximise efficiency.
• Process service jobs and raise invoices.
• Create and maintain service plans for customers.
• Communicate daily with Field Service Engineers to coordinate schedules.
• Prepare quotations for additional works and service requirements.
• Identify sales opportunities and forward leads.
• Maintain customer data in the CRM system.
• Coordinate with colleagues to optimise engineering resources.
• Manage stock levels for the Field Service Engineer team.
• Proactively communicate updates and service information to customers.
• Ensure SLAs and customer expectations are met.

Conocimientos

Service coordination

Scheduling

Customer service

Transport planning

Facilities administration

Helpdesk

Office administration

Descripción del empleo

Brook Street Recruitment is recruiting a Service Coordinator for a busy team in Bradford. You will coordinate day-to-day activities of Field Service Engineers, manage customer requests, schedule visits, process jobs and raise invoices.

The role requires strong organisational and communication skills with a focus on delivering high-quality service and meeting SLAs. Full-time, office-based in Bradford BD4 with pension, life insurance, parking and training opportunities.