Engineering Field Service Scheduler

Interaction Recruitment Group; Wakefield; On-site; GBP 28,000 - 32,000; Full time

Job summary

Interaction Recruitment Group is seeking an experienced Service Coordinator in Wakefield (WF2). This fully office-based role offers a salary of £28,000–£32,000 and standard Monday–Friday hours 08:00–17:00.

You will manage engineers, organise their schedules and allocate jobs across industrial and commercial sites. You will coordinate PPM, reactive service and installations, maintaining pro-active client updates and efficient resource planning.

Qualifications

• Proven experience coordinating or scheduling engineers.
• Experience managing engineer workloads, diaries and job allocation.
• Experience scheduling engineers to customer sites in industrial, commercial or maintenance environments.
• Strong organisational skills and ability to prioritise effectively.
• Experience working in a reactive, deadline-driven environment.
• Excellent communication skills with engineers and customers.
• Good commercial awareness and understanding of costs and margins.
• Strong attention to detail and solid administration skills.

Responsibilities

• Manage and coordinate a team of field engineers, including their daily schedules, workloads and availability.
• Plan and allocate engineers to planned maintenance, reactive call-outs and installation jobs across industrial and commercial sites.
• Manage engineer diaries, appointments and travel to ensure resources are used efficiently.
• Respond quickly to urgent jobs and changing client requirements, regularly rescheduling engineers when priorities change.
• Act as a key point of contact for clients, providing professional, proactive and timely updates.
• Coordinate reactive repairs from initial client call through to engineer attendance and completion.
• Plan and schedule PPM works, ensuring maintenance is completed within agreed timescales.
• Coordinate installation works, including site surveys, quotations, purchasing and subcontractor requirements.
• Liaise closely with engineers to ensure they have the correct job details, parts, equipment and access information.
• Coordinate suppliers and subcontractors where required.
• Monitor outstanding jobs and ensure works are completed and closed down correctly.
• Work closely with the sales and purchasing teams to ensure a smooth service from quotation through to completion.
• Maintain accurate records of jobs, engineer activity and client requirements.
• Manage competing priorities while maintaining excellent customer service.
• Ensure work is delivered efficiently and with commercial awareness, protecting margins wherever possible.

Skills

Engineering coordination

Schedule management

Diary management

Client communication

Prioritisation

Resource planning

Job description

Interaction Recruitment Group is seeking an experienced Service Coordinator in Wakefield (WF2). This fully office-based role offers a salary of £28,000–£32,000 and standard Monday–Friday hours 08:00–17:00.

You will manage engineers, organise their schedules and allocate jobs across industrial and commercial sites. You will coordinate PPM, reactive service and installations, maintaining pro-active client updates and efficient resource planning.