Service Coordinator

Interaction Recruitment Group; Long Lee; On-site; GBP 28,000 - 32,000; Full time

Job summary

Interaction Recruitment Group in Keighley (BD21) is seeking a Service Coordinator to manage field engineers and oversee planned maintenance, reactive repairs and installations. This role operates in a busy, 24/7 service environment and requires proactive scheduling and clear client communication.

You will coordinate engineer diaries, prioritise urgent work and ensure deadlines and profitability targets are met while delivering a professional service to customers.

Qualifications

• Experience coordinating field engineers.
• Experience managing planned and reactive work.
• Strong organisational and scheduling skills.
• Excellent customer service and communication skills.

Responsibilities

• Coordinate and schedule planned maintenance, reactive repairs and installations.
• Manage engineer diaries, workloads and availability.
• Act as the first point of contact for clients, providing a professional and proactive service.
• Respond quickly to urgent and reactive requirements.
• Continuously reschedule resources as priorities change.
• Coordinate site surveys, quotations and installations.
• Liaise with purchasing, sales, suppliers and subcontractors.
• Manage jobs from initial enquiry through to completion.
• Ensure deadlines, customer expectations and commercial requirements are met.
• Support the smooth and efficient delivery of projects.

Skills

Field engineer coordination

Scheduling

Customer service

Budget awareness

Job description

SERVICE COORDINATOR

Keighley, BD21 | £28,000 - £32,000
Monday to Friday, 08:00 - 17:00

Are you an experienced Service Coordinator with a background in coordinating field engineers and managing both planned and reactive work?

We are looking for an organised and proactive individual who can manage engineer schedules, prioritise urgent jobs and keep customers updated within a busy, fast-paced service environment.

Working within a 24/7 service-based business, you will play a key role in coordinating three core areas: Pre-Planned Maintenance (PPM), Reactive Repairs and Installations.

The Role

• Coordinate and schedule planned maintenance, reactive repairs and installations.
• Manage engineer diaries, workloads and availability.
• Act as the first point of contact for clients, providing a professional and proactive service.
• Respond quickly to urgent and reactive requirements.
• Continuously reschedule resources as priorities change.
• Coordinate site surveys, quotations and installations.
• Liaise with purchasing, sales, suppliers and subcontractors.
• Manage jobs from initial enquiry through to completion.
• Ensure deadlines, customer expectations and commercial requirements are met.
• Support the smooth and efficient delivery of projects.

We're Looking For Someone With:

• Proven experience coordinating field engineers.
• Experience managing both planned and reactive work.
• Strong organisational and scheduling skills.
• Excellent customer service and communication skills.
• A commercially aware approach, with an understanding of budgets and profitability.
• The ability to remain calm and organised when priorities change.
• Experience within a service, engineering, maintenance or facilities environment.

Relevant Backgrounds

Service Coordinator | Engineering Coordinator | Engineering Scheduler | Service Scheduler | Maintenance Coordinator | Maintenance Scheduler | Field Service Coordinator | Field Engineer Scheduler | Service Delivery Coordinator | Contract Coordinator

Interested?

If you have experience coordinating field engineers and managing planned and reactive workloads, we'd love to hear from you!