Service Coordinator

Brook Street; Bradford; On-site; GBP 29,000 - 30,000; Full time

Benefits offered by this job

Full-time position

On-site parking

Pension

Life insurance

Employee discount scheme

Health & wellbeing programme

Free on-site parking

Staff canteen

Casual dress policy

Ongoing training and development

Job summary

Brook Street Recruitment is recruiting a Service Coordinator for a busy team in Bradford. You will coordinate day-to-day activities of Field Service Engineers, manage customer requests, schedule visits, process jobs and raise invoices.

The role requires strong organisational and communication skills with a focus on delivering high-quality service and meeting SLAs. Full-time, office-based in Bradford BD4 with pension, life insurance, parking and training opportunities.

Qualifications

• Experience in coordinating field-based teams or engineers.
• Strong organisational and communication skills.
• Customer account management and service delivery focus.

Responsibilities

• Receive and manage service calls and customer emails.
• Schedule routine maintenance visits and emergency callouts.
• Plan engineer workloads to maximise efficiency.
• Process service jobs and raise invoices.
• Create and maintain service plans for customers.
• Communicate daily with Field Service Engineers to coordinate schedules.
• Prepare quotations for additional works and service requirements.
• Identify sales opportunities and forward leads.
• Maintain customer data in the CRM system.
• Coordinate with colleagues to optimise engineering resources.
• Manage stock levels for the Field Service Engineer team.
• Proactively communicate updates and service information to customers.
• Ensure SLAs and customer expectations are met.

Skills

Service coordination

Scheduling

Customer service

Transport planning

Facilities administration

Helpdesk

Office administration

Job description

Brook Street Recruitment is delighted to be recruiting on behalf of our client for a Service Coordinator to join their busy and friendly team based in Bradford.

This is an excellent opportunity for an organised and customer-focused individual who enjoys coordinating multiple tasks, communicating with customers and engineers, and ensuring service delivery runs smoothly. Working as part of an established team, you'll play a key role in scheduling engineers, managing customer service requests, processing jobs, and helping ensure service level agreements are consistently achieved.

If you thrive in a fast-paced environment, have excellent organisational skills, and enjoy building strong relationships with customers and colleagues alike, we'd love to hear from you.

What's on offer

• Full-time position
• Monday to Friday
• Hours: 8:30- 5:00pm Monday to Thursday; Friday 4:30pm finish!
• £28,500 - £30,000 per annum
• Office-based role in Bradford (BD4)
• Company pension
• Life insurance
• Employee discount scheme
• Health & wellbeing programme
• Free on-site parking
• Staff canteen
• Casual dress policy
• Supportive team environment
• Ongoing training and development opportunities

The Role

As a Service Coordinator, you will be responsible for coordinating the day-to-day activities of a team of Field Service Engineers, ensuring customer requirements are met and service delivery targets are achieved. You will act as a key point of contact for customers and engineers, ensuring service calls are planned efficiently, jobs are processed accurately, and communication remains effective throughout the process.

Key Responsibilities

• Receive and manage incoming customer calls and emails relating to service and breakdown requests.
• Schedule and coordinate routine maintenance visits and emergency breakdown callouts.
• Plan engineer workloads to maximise efficiency and service delivery.
• Process service jobs accurately and raise invoices.
• Create and maintain service plans for customers.
• Communicate daily with Field Service Engineers to coordinate schedules and activities.
• Prepare quotations for additional works and service requirements.
• Identify sales opportunities and forward potential leads to relevant departments.
• Maintain and update customer information within the CRM system.
• Liaise closely with colleagues to ensure efficient utilisation of engineering resources.
• Manage stock levels and equipment requirements for the Field Service Engineer team.
• Proactively communicate updates and service information to customers.
• Ensure service level agreements and customer expectations are consistently achieved.

What We're Looking For

We are keen to speak with candidates who have experience in:

• Service coordination or service administration
• Scheduling or planning engineers
• Customer service and customer account management
• Transport planning or logistics coordination
• Facilities management administration
• Helpdesk or service desk environments
• Office administration and coordination roles