Field Service Coordinator — Scheduling & Customer Experience

Origin Frames; City Of London; On-site; GBP 28,000 - 38,000; Full time

Benefits offered by this job

Subsidised healthcare

24/7 virtual GP

Life assurance

Christmas shutdown

Long-service awards

Gym discounts

Cycle to Work

Social events

Wycombe Wanderers FC tickets

Training & progression

Job summary

Origin Frames is seeking a Field Service Coordinator to keep our field operations running smoothly across the UK. You will plan technician schedules, book service appointments and act as the main contact for customers and trade partners.

You’ll monitor KPIs, review technician reports and support day-to-day admin, including reporting and purchase orders. The role suits someone with experience coordinating field-based engineers, strong Excel skills and a proactive, customer-focused approach.

Qualifications

• Experience coordinating field engineers or service teams.
• Experience in manufacturing, construction products or technical services.
• Proficient in CRM/ERP and Excel.
• Strong organizational and communication skills.
• Ability to handle competing priorities and adapt to change.
• Experience with KPI reporting is a plus.

Responsibilities

• Planning and coordinating field technician schedules, service appointments and workloads to maximise efficiency.
• Acting as a key point of contact for customers, trade partners and technicians, ensuring clear and timely communication.
• Managing changing priorities, resolving scheduling challenges and coordinating follow-up works.
• Reviewing technician reports, tracking outstanding actions and maintaining accurate service records.
• Monitoring technician performance and service KPIs, identifying opportunities to improve efficiency and customer experience.
• Supporting day-to-day administration, including reporting, purchase orders and service-related enquiries.

Skills

Field service coordination

Customer communication

Scheduling

Data analysis

Problem solving

Tools

CRM systems

ERP systems

Microsoft Excel

Service management tools

Job description

Origin Frames is seeking a Field Service Coordinator to keep our field operations running smoothly across the UK. You will plan technician schedules, book service appointments and act as the main contact for customers and trade partners.

You’ll monitor KPIs, review technician reports and support day-to-day admin, including reporting and purchase orders. The role suits someone with experience coordinating field-based engineers, strong Excel skills and a proactive, customer-focused approach.