Field Service Planner & Client Coordination Specialist

Complii; Bicester; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

25 days holiday per annum

Birthday off

Company Pension

ongoing training and development

Job summary

Zeta Compliance Services, part of Complii, is seeking a Business Support & Planning Co-ordinator in Bicester. You will plan and coordinate technician workloads across the UK, book client visits, and ensure resources match operational needs and deadlines.

Working with Operations, Commercial and field teams, you will help meet service commitments while maintaining a focus on safety and continuous improvement. A strong organisational background is essential.

Qualifications

• Experience in labour resource planning or workforce scheduling is desirable.
• Strong organizational and time management skills.
• Excellent communication and ability to work with cross-functional teams.

Responsibilities

• Plan, coordinate, and manage the daily workload of technicians and order parts/materials across the UK, ensuring efficient allocation of resources based on location, skillset and requirements.
• Maintain accurate schedules and proactively book client appointments via telephone and email in line with deadlines and service level agreements.
• Collaborate with Commercial, Operations and field-based colleagues to align field activity with business priorities and objectives.
• Monitor client portals, review service updates, manage issues with clients and provide ongoing support to field teams.
• Contribute to continuous improvement and ensure compliance with Health & Safety policies.

Job description

Zeta Compliance Services, part of Complii, is seeking a Business Support & Planning Co-ordinator in Bicester. You will plan and coordinate technician workloads across the UK, book client visits, and ensure resources match operational needs and deadlines.

Working with Operations, Commercial and field teams, you will help meet service commitments while maintaining a focus on safety and continuous improvement. A strong organisational background is essential.