Service Scheduler & Field Coordination Specialist

Trinity Fire & Security Systems; Abingdon; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

23 days holiday

Bank holidays

Employee Discount Programme

Salary Sacrifice Pension

Life Assurance (3x salary)

Employee Assistance Programme

Training & career development

Job summary

Trinity Fire & Security is seeking a proactive Scheduler (Service Co-Ordinator / Planner) for our Abingdon office. You will plan and schedule field engineer visits, respond quickly to customer needs, and work closely with engineers to maintain high service standards.

This office-based role requires a team player who stays organised, communicates clearly, and helps deliver efficient, customer-focused service every day.

Qualifications

• Customer-facing service mindset and teamwork orientation.
• Strong organisational and prioritisation skills.
• Able to remain calm and professional in a fast-paced environment.

Responsibilities

• Plan and schedule field engineer visits, adapting to changing customer needs.
• Provide outstanding service via phone and email.
• Collaborate with engineers and coordinators to ensure high-quality, timely jobs.

Skills

Helping others

Willing to learn

Organised

Positive & solution-focused

Job description

Trinity Fire & Security is seeking a proactive Scheduler (Service Co-Ordinator / Planner) for our Abingdon office. You will plan and schedule field engineer visits, respond quickly to customer needs, and work closely with engineers to maintain high service standards.

This office-based role requires a team player who stays organised, communicates clearly, and helps deliver efficient, customer-focused service every day.