Business Support & Planning Coordinator

Confidential; Bicester; Sur place; GBP 25 000 - 35 000; Plein temps

Résumé du poste

Zeta Compliance Services is looking for a Business Support & Planning Co-Ordinator to join our team in Bicester. You will plan, coordinate and manage daily workloads for technicians across the UK, ensuring efficient allocation of internal and external resources to meet contractual deadlines.

Working with Operations, Commercial teams and field colleagues, you will book client visits, monitor portals, and support service delivery with strong organisational and communication skills.

Qualifications

• Experience coordinating workloads and scheduling across multiple locations.
• Strong organisational skills and ability to prioritise in a fast-paced environment.
• Confidential handling of information and effective communication with clients.
• Experience in labour resource planning or workforce scheduling is desirable.

Responsabilités

• Plan, coordinate, and manage the daily workload of technicians and order parts across the UK.
• Maintain accurate schedules using the Labour Management System and book client appointments by phone and email.
• Collaborate with Commercial, Operations and field teams to align activity with priorities.
• Monitor client portals, address scheduling conflicts, and support field teams via telephone and email.

Connaissances

Organised

Time management

Communication

Prioritisation

Client liaison

Outils

Labour Management System

Description du poste

We're hiring a Business Support & Planning Co-Ordinator to join our team in Bicester.

You will be responsible for the effective planning, booking, and coordination of daily workloads for technicians operating across multiple UK locations. Your role will ensure that internal and external resources are allocated efficiently to support high-quality service delivery, meet commercial objectives, and satisfy operational requirements.

Managing client expectations and proactively scheduling all client visits will be a key part of your role, requiring excellent organisational skills, strong communication, and the ability to prioritise in a fast-paced environment. Working closely with Operations, Commercial teams, and field-based colleagues, you will play a vital role in ensuring that service commitments and contractual deadlines are consistently achieved.

What you receive for joining us:

We're offering a competitive salary, depending on experience, along with a strong package designed to support you both in and out of work. You'll have the opportunity to develop your skills within a supportive team environment and play a key role in the continued success of the business. You'll receive 25 days holiday per annum plus Bank Holidays, your Birthday off, Company Pension and ongoing training and development to support your career.

Here s a look at some of the things you ll be doing:

• Plan, coordinate, and manage the daily workload of technicians and order parts/materials, across the UK, ensuring the efficient allocation of internal and external resources based on location, skillset, and operational requirements. Maintain accurate schedules through the Labour Management System and proactively book client appointments via telephone and email in line with contractual deadlines and service level agreements.
• Work closely with Commercial, Operations, the Head of Internal Operations, and the Head of Infield Service Delivery to ensure field activity aligns with business priorities and divisional objectives. Communicate regularly to manage client expectations and escape service or customer issues promptly where required.
• Proactively monitor and manage client portals, review service updates, and communicate relevant changes to account managers. Identify and resolve scheduling conflicts or capacity shortfalls to minimise disruption, while providing ongoing telephone and email support to field-based teams.
• Contribute to continuous business improvement initiatives, act as a professional ambassador for the company at all times and ensure compliance with Health & Safety policies and safe working practices, reporting any accidents or near misses in line with company procedures.

Can you show experience in some of these areas:

• Are you an organised and self-motivated individual with strong time management skills, able to work independently and as part of a team while performing effectively under pressure?
• Are you a confident communicator with a personable approach and the ability to recognise when concerns or issues need to be escalated appropriately?
• Do you understand the importance of confidentiality and demonstrate flexibility to meet customer and business requirements when needed?
• Do you have previous experience within a labour resource planning, workforce scheduling, or resource coordination role?

Introducing our organisation:

Zeta Compliance Services is proud to be part of Complii, Complii is a leading integrated provider of safety and regulatory compliance services across our water, air, fire, electrical, lifts & escalators divisions, supporting organisations nationwide to operate safely, compliantly and responsibly.