Field Service Planner & Customer Liaison

Atlas Copco; Wolverhampton; On-site; GBP 28,000 - 36,000; Full time

Job summary

Atlas Copco Wolverhampton is seeking a Service Planner to join a collaborative team. You will ensure the right engineer is in the right place at the right time, coordinating with customers and field-based engineers across the UK.

Key duties include scheduling workloads, planning visits, managing work orders, and providing engineers with the resources and information needed to perform work safely and effectively.

Qualifications

• Excellent planning, organisation and time management to coordinate field engineers.
• Strong communication skills and ability to build relationships across teams.
• Ability to manage multiple priorities in a busy environment.
• Good IT skills, including Microsoft Office applications.
• Proactive, solution-focused approach.
• Commitment to delivering excellent customer service.
• Experience in planning, scheduling, administration or coordination.
• Knowledge of SAP or similar business systems.
• Experience within a service, engineering, logistics or operational environment.
• Understanding of resource planning or workforce scheduling.

Responsibilities

• Scheduling and managing Field Service Engineer workloads to maximise efficiency and customer satisfaction.
• Planning service visits and responding to changing priorities throughout the day.
• Allocating and monitoring work orders from booking through to completion.
• Supporting engineers with the information and resources they need to carry out work safely and effectively.
• Working closely with customers to arrange service visits and provide updates.
• Responding to customer enquiries professionally and promptly.
• Providing supporting documentation such as risk assessments, method statements and engineer certifications.
• Helping to ensure every customer receives a positive and professional experience
• Maintaining accurate information within our business systems, including SAP and SPIRIT.
• Coordinating specialist equipment and calibration tools when required.
• Collaborating with engineering, sales and operations teams to meet customer requirements.
• Contributing ideas and improvements that help us work smarter and deliver even better service.

Tools

SAP

SPIRIT

Microsoft Office

Job description

Atlas Copco Wolverhampton is seeking a Service Planner to join a collaborative team. You will ensure the right engineer is in the right place at the right time, coordinating with customers and field-based engineers across the UK.

Key duties include scheduling workloads, planning visits, managing work orders, and providing engineers with the resources and information needed to perform work safely and effectively.