Business Support & Planning Coordinator

Complii; Bicester; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

25 days holiday per annum

Birthday off

Company Pension

ongoing training and development

Job summary

Zeta Compliance Services, part of Complii, is seeking a Business Support & Planning Co-ordinator in Bicester. You will plan and coordinate technician workloads across the UK, book client visits, and ensure resources match operational needs and deadlines.

Working with Operations, Commercial and field teams, you will help meet service commitments while maintaining a focus on safety and continuous improvement. A strong organisational background is essential.

Qualifications

• Experience in labour resource planning or workforce scheduling is desirable.
• Strong organizational and time management skills.
• Excellent communication and ability to work with cross-functional teams.

Responsibilities

• Plan, coordinate, and manage the daily workload of technicians and order parts/materials across the UK, ensuring efficient allocation of resources based on location, skillset and requirements.
• Maintain accurate schedules and proactively book client appointments via telephone and email in line with deadlines and service level agreements.
• Collaborate with Commercial, Operations and field-based colleagues to align field activity with business priorities and objectives.
• Monitor client portals, review service updates, manage issues with clients and provide ongoing support to field teams.
• Contribute to continuous improvement and ensure compliance with Health & Safety policies.

Job description

We're hiring a Business Support & Planning Co-ordinator to join our team in Bicester.

You will be responsible for the effective planning, booking, and coordination of daily workloads for technicians operating across multiple UK locations. Your role will ensure that internal and external resources are allocated efficiently to support high-quality service delivery, meet commercial objectives, and satisfy operational requirements.

Managing client expectations and proactively scheduling all client visits will be a key part of your role, requiring excellent organisational skills, strong communication, and the ability to prioritise in a fast-paced environment. Working closely with Operations, Commercial teams, and field-based colleagues, you will play a vital role in ensuring that service commitments and contractual deadlines are consistently achieved.

What you receive for joining us:

• We're offering a competitive salary, depending on experience, along with a strong package designed to support you both in and out of work.
• 25 days holiday per annum plus Bank Holidays
• Your Birthday off
• Company Pension
• ongoing training and development to support your career

Here’s a look at some of the things you’ll be doing:

• Plan, coordinate, and manage the daily workload of technicians and order parts/materials, across the UK, ensuring the efficient allocation of internal and external resources based on location, skillset, and operational requirements. Maintain accurate schedules through the Labour Management System and proactively book client appointments via telephone and email in line with contractual deadlines and service level agreements.
• Work closely with Commercial, Operations, the Head of Internal Operations, and the Head of Infield Service Delivery to ensure field activity aligns with business priorities and divisional objectives. Communicate regularly to manage client expectations and elevate service or customer issues promptly where required.
• Proactively monitor and manage client portals, review service updates, and communicate relevant changes to account managers. Identify and resolve scheduling conflicts or capacity shortfalls to minimise disruption, while providing ongoing telephone and email support to field-based teams.
• Contribute to continuous business improvement initiatives, act as a professional ambassador for the company at all times and ensure compliance with Health & Safety policies and safe working practices, reporting any accidents or near misses in line with company procedures.

Can you show experience in some of these areas:

• Are you an organised and self‑motivated individual with strong time management skills, able to work independently and as part of a team while performing effectively under pressure?
• Are you a confident communicator with a personable approach and the ability to recognise when concerns or issues need to be escalated appropriately?
• Do you understand the importance of confidentiality and demonstrate flexibility to meet customer and business requirements when needed?
• Do you have previous experience within a labour resource planning, workforce scheduling, or resource coordination role?

Introducing our organisation:

Zeta Compliance Services is proud to be part of Complii, Complii is a leading integrated provider of safety and regulatory compliance services across our water, air, fire, electrical, lifts & escalators divisions, supporting organisations nationwide to operate safely, compliantly and responsibly.