Field Service Manager

TRS Consulting Services Limited; Willenhall; On-site; GBP 60,000 - 70,000; Full time

Job summary

A leading technology recruitment agency is seeking a Field Service Manager to lead a team in the West Midlands. The successful candidate will be responsible for managing field service engineers, nurturing key customer relationships, and ensuring operational excellence to meet KPIs. Ideal candidates will possess experience in high-technology sectors and demonstrate strong commercial skills. The role offers a competitive salary and excellent benefits including a car allowance and pension scheme.

Benefits

Car Allowance

Pension Scheme

Healthcare

Excellent Benefits Package

Qualifications

• Experience as a Field Service Manager, Regional Service Manager, or similar role.
• Experience managing Service Engineers from high-technology sectors.
• Commercial acumen and business flair.

Responsibilities

• Manage a team of Field Service Engineers.
• Build and nurture relationships with key customers.
• Ensure KPI delivery in SLAs.

Skills

Commercial skills

Ability to foster key customer relationships

Team management

Motivating teams

Job description

Overview

Field Service Manager, Imaging Systems – Birmingham, Wolverhampton, Walsall, West Bromwich and the West Midlands.

Compensation & Benefits

• Basic Salary £60,000 to £70,000
• Car Allowance
• Pension Scheme
• Healthcare
• Excellent Benefits Package

About the Company

• Well respected supplier of sophisticated imaging systems
• Part of a truly multi‑national blue‑chip technology group with representation in over 150 countries
• Committed to research and development, remaining a market leader in the industry
• Core values: product innovation, excellent customer service and good people

Role

The market leader seeks a commercially astute Field Service Manager to lead and grow a team of Field Service Engineers, build key customer relationships and drive operational excellence.

Responsibilities

• Manage a team of Field Service Engineers
• Build and nurture relationships with key customers
• Attend meetings regularly and provide customer care
• Ensure delivery of KPI’s set out in SLA’s: resource utilisation, PPM delivery, team and customer satisfaction
• Deliver financial results within set budgets

Qualifications

• Experience as a Field Service Manager, Regional Service Manager, Field Service Supervisor or Team Leader
• Experience managing Service Engineers from high‑technology capital equipment sectors (laboratory, medical, security, print press, defence, radar, etc.)
• Commercial skills and business flair
• Ability to foster key customer relationships
• Skill in supporting and motivating a field service team to develop new revenue streams and increase market share across a broad product portfolio of cutting‑edge technology solutions

Application

This vacancy is being advertised by TRS Consulting Services Limited, an employment agency.