Field Service Manager

TRS Consulting Services Limited; Stevenage; On-site; GBP 60,000 - 70,000; Full time

Job summary

A global technology giant seeks an experienced Field Service Manager to lead a team of engineers and manage key customer relationships. Candidates should have a background in high-value capital equipment sectors and demonstrate commercial acumen and leadership skills. The role includes managing KPIs, ensuring financial delivery, and fostering team motivation. Competitive salary and excellent benefits, including a car allowance, are offered.

Benefits

Car / Car Allowance

Pension

Healthcare

Excellent Benefits Package

Qualifications

• Experience working as a Field Service Manager, Regional Service Manager, or similar.
• Experience managing Service Engineers in high technology capital equipment sectors.
• Strong leadership and team motivation skills.

Responsibilities

• Manage a team of Field Service Engineers.
• Build and nurture relationships with key customers.
• Ensure delivery of KPIs set out in SLAs.
• Financial delivery within set budgets.

Skills

Experience in Field Service Management

Commercial skills and business flair

Ability to foster relationships with customers

Job description

Field Service Manager, Imaging Systems

Stevenage, Letchworth, Hitchin and Welwyn Garden City

• Basic Salary £60,000 to £70,000
• Car / Car Allowance
• Pension
• Healthcare
• Excellent Benefits Package

An excellent opportunity for experienced Field Service Managers, Regional Service Managers, Field Service Supervisors or Team Leaders from any high value capital equipment sector to join a global technology giant in the Imaging Systems marketplace.

The Company

• Well respected supplier of sophisticated imaging systems
• Supported by a truly multi-national 'blue-chip' technology group with representation in over 150 countries
• Their commitment to investment in Research and Development is second to none in their industry, ensuring that they remain a market leader
• At the core of their business lie product innovation, excellent customer service and good people

The Role

This market leader now seeks to recruit a commercially astute Field Service Manager. The successful applicant will be responsible for:

• Managing a team of Field Service Engineers
• Building and nurturing all relationships with key customers
• Regularly attending meetings and providing customer care
• Ensuring the delivery of KPI's set out in SLA's, including resource utilisation, PPM delivery, team and customer satisfaction
• Financial delivery within set budgets

Your Background

To apply you should be able to demonstrate:

• Experience working as a Field Service Manager, Regional Service Manager, Field Service Supervisor or Team Leader
• Experience managing Service Engineers from any high technology capital equipment sector, including laboratory, medical, security, print press and printing, defence and radar, and all other high-value capital equipment sectors
• Commercial skills and business flair
• The ability to foster key relationships with customers
• The skills required to support and motivate your team of field service engineers, looking to develop new revenue streams and increase market share throughout a broad product portfolio offering the latest 'cutting edge' solutions in systems technology