Field Service Engineer – Windows & Doors (UPVC) | Van Included

Anglian Home Improvements; Falkirk; On-site; GBP 28,000 - 38,000; Full time

Benefits offered by this job

Company van for business use

Holiday entitlement 31–33 days + extra

Discounts on products

Job summary

Anglian Home Improvements is seeking an experienced Window and Door Engineer to inspect and repair installed Anglian products under our 10-year warranty. You will be supplied with a van, PDA, mobile phone and tools to perform duties in customer homes with a strong focus on First Time Fix.

Responsibilities include fault diagnosis, high-quality customer service, timely service calls and accurate paperwork updates. A full driving license and willingness to travel are required.

Qualifications

• Experience of uPVC installation or maintenance is required.
• Strong customer service in a client-facing role.
• Ability to work independently in a field-based role.
• Must hold a full driving license.

Responsibilities

• Visit customer homes to identify faults and take action under warranty and quality standards.
• Provide high level of service and customer focus on every interaction.
• Complete service calls on schedule using Right First Time approach; minimize cancellations.
• Accurately complete paperwork and update PDA with job details.

Skills

uPVC installation

Customer service

Independent worker

Full driving license

Willing to travel

Education

Relevant qualification

Job description

Anglian Home Improvements is seeking an experienced Window and Door Engineer to inspect and repair installed Anglian products under our 10-year warranty. You will be supplied with a van, PDA, mobile phone and tools to perform duties in customer homes with a strong focus on First Time Fix.

Responsibilities include fault diagnosis, high-quality customer service, timely service calls and accurate paperwork updates. A full driving license and willingness to travel are required.