Field Service Engineer - Windows & Doors (uPVC)

Anglian; Exeter; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Competitive salary and bonus

Company van

31 days holiday (33 after 2 years)

Volunteer leave

Health & wellbeing benefits

Group discounts

Career development opportunities

Job summary

Anglian is seeking an experienced Window and Door Engineer to deliver high-quality service under our 10-year warranty. We provide a van, PDA, mobile phone and tools to enable you to carry out installations and maintenance efficiently.

You will visit customer homes, diagnose faults, demonstrate product care and maintain strong customer relationships while working with a Right First Time approach. A valid driving license and flexibility are essential.

Qualifications

• Experience of uPVC installation and maintenance (or relevant qualification).
• Excellent customer service skills and experience in a customer facing environment.
• Be able to work on your own initiative in a standalone field-based role.
• A willingness to travel as required and show flexibility within the working week.
• Good time management skills.
• Good communication skills.
• A full driving license.

Responsibilities

• Visiting customer homes, identifying the fault and taking the appropriate action to rectify in line with our warranty and our quality standards.
• To demonstrate & explain correct product care to customers.
• Be customer focused and provide a high level of service to every customer.
• Completing service calls as scheduled and in a timely manner using our, “Right First Time” approach, helping to reduce any cancelled appointments.
• Accurate and timely completion of paperwork and regular updating of the supplied PDA device.

Skills

Customer service skills

Time management

Communication skills

Independent/own initiative

Driving licence

Job description

Anglian is seeking an experienced Window and Door Engineer to deliver high-quality service under our 10-year warranty. We provide a van, PDA, mobile phone and tools to enable you to carry out installations and maintenance efficiently.

You will visit customer homes, diagnose faults, demonstrate product care and maintain strong customer relationships while working with a Right First Time approach. A valid driving license and flexibility are essential.