Service Engineer

Anglian; Royal Tunbridge Wells; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Van (business use)

31 days holiday (33 after 2 years)

Volunteer time off

Health and well-being benefits

Cycle to work scheme

24hr remote doctor access

Job summary

Anglian is seeking an experienced Window and Door Engineer to service and maintain Anglian installed products under a 10-year warranty. You will be supplied with a van, PDA and tools to complete service calls in customers' homes.

You will demonstrate product care, communicate effectively, and maintain a high standard of customer service while travelling to sites. A driving licence and relevant qualification are essential.

Qualifications

• Experience of uPVC installation and maintenance (or relevant qualification).
• Excellent customer service skills in a customer-facing environment.
• Ability to work on your own initiative in a standalone field-based role.

Responsibilities

• Visiting customer homes, identifying faults and rectifying in line with warranty and quality standards.
• Explain correct product care to customers.
• Provide high-level service to every customer.
• Complete service calls on schedule using the Right First Time approach to reduce cancellations.
• Accurate paperwork and updating of PDA device.

Skills

Customer service

Communication

Time management

Driving licence

Independent worker

Education

Relevant qualification in uPVC installation/maintenance

Job description

Are you an experiencedWindow and Door Engineerwho takes pride in their work? Do you have a passion for exceptional customer service? Are you someone who wants to get the job done right, first time every time?Do you have previous experience of uPVC installation and maintenance?

OurWindow and DoorEngineersare essential to efficiently & effectively assist our customers with any product and installation related maintenance for Anglian installed products covered by our 10-year warranty. We will provide all the tools and equipment that you will need to carry out this role including a van, PDA, mobile phone and tools.

Your duties will include:

• Visiting customer homes, identifying the fault and taking the appropriate action to rectify in line with our warranty and our quality standards
• To demonstrate & explain correct product care to customers
• Be customer focused and provide a high level of service to every customer
• Completing service calls as scheduled and in a timely manner using our, “Right First Time” approach, helping to reduce any cancelled appointments
• Accurate and timely completion of paperwork and regular updating of the supplied PDA device

You will need:

• Experience of uPVC installation and maintenance (or relevant qualification)
• Excellent customer service skills and experience in a customer facing environment
• Be able to work on your own initiative in a standalone field based role
• A willingness to travel as required and show flexibility within the working week
• Good time management skills
• Good communication skills
• A full driving license

What We Offer

• Competitive basic salaryand Performance related bonus
• Van (for business use only)
• 31 days holiday, increasing to 33 days after 2 years of service plus have your birthday off
• Paid time off annually to volunteer
• Comprehensive health and well-being benefits including cycle to work scheme, 24hr remote access to a doctor, heavily