Field Service Engineer — uPVC Windows & Doors

Anglian Home Improvements; Royal Tunbridge Wells; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

Van provided (business use)

33 days holiday (including birthday)

Health and well-being benefits

Cycle to work scheme

Discount schemes

Career development

Job summary

Anglian Home Improvements is seeking an experienced Window and Door Engineer to visit customer homes, diagnose faults, and carry out effective repairs under our 10-year warranty. You will have a company van, PDA, mobile phone and tools provided to support your day-to-day work.

You will be responsible for delivering exceptional service, completing scheduled calls on time, and ensuring accurate documentation on the PDA. A full driving license and willingness to travel are essential.

Qualifications

• Experience of uPVC installation and maintenance or relevant qualification.
• Excellent customer service skills in a customer-facing environment.
• Ability to work on your own initiative in a standalone field-based role.
• Willingness to travel and flexibility within the working week.
• A full driving license is required.

Responsibilities

• Visit customer homes, identify faults and take action to rectify under warranty and quality standards.
• Provide a high level of service to every customer.
• Complete service calls on schedule using the Right First Time approach to reduce cancellations.
• Accurate and timely completion of paperwork and PDA updates.

Skills

uPVC installation

Customer service

Independent working

Willingness to travel

Full driving license

Job description

Anglian Home Improvements is seeking an experienced Window and Door Engineer to visit customer homes, diagnose faults, and carry out effective repairs under our 10-year warranty. You will have a company van, PDA, mobile phone and tools provided to support your day-to-day work.

You will be responsible for delivering exceptional service, completing scheduled calls on time, and ensuring accurate documentation on the PDA. A full driving license and willingness to travel are essential.