Field Service Engineer - IT Desktop and Printer Support

A&O IT Group; Chelmsford; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A global IT services consultancy based in the UK is seeking a Field Service Engineer to provide hardware support for printers, laptops, and desktops. The role includes responsibilities such as diagnosing issues to board level and performing desk side support for Windows systems. Candidates must possess a full UK driving licence, the right to work in the UK, and flexibility in working hours. The position offers a 6-month rolling contract with travel to various customer locations as needed.

Benefits

Company vehicle

Fuel card

Qualifications

• Full UK driving licence with no more than 6 penalty points.
• Legal right to work in the UK.
• Flexibility to work variable hours depending on business needs.

Responsibilities

• Provide break/fix support for printers, MFPs, laptops, and desktops.
• Diagnose and repair devices to board level accurately.
• Deliver Level 1 desk side support for Windows-based systems.
• Perform hands-and-feet network support, troubleshooting, and equipment replacement.
• Maintain accurate records of work completed in service systems.
• Ensure excellent customer service and communication.

Skills

Printer and MFP engineering

Repair to board level

Desk side support for Windows

Network support experience

Problem-solving skills

Customer-facing communication

Job description

Chelmsford and surrounding areafield based role.

Company vehicle and fuel card provided

6 month rolling contract

Key Responsibilities

• Provide break/fix support for printers, MFPs, laptops, desktops, and associated hardware.

• Diagnose and repair devices to board level with accuracy and efficiency.

• Deliver Level 1 desk side support for Windows-based systems.

• Perform hands-and-feet network support, including troubleshooting connectivity issues, replacing equipment, and assisting remote teams with escalations.

• Maintain accurate records of work completed, parts used, and updates in service systems.

• Ensure excellent customer service and communication at all times.

• Travel to various customer locations across the UK as required.

Must Haves

• Full UK driving licence with no more than 6 penalty points.

• Legal right to work in the UK.

• No restrictions that would preclude gaining UK Security Clearance (SC).

• Flexibility to work variable start and finish times depending on business needs.

Skills & Experience

• Proven experience as a printer and MFP engineer, including repair to board level.

• Demonstrated ability to repair laptops and desktops to board level; vendor certifications highly advantageous (e.g., Lenovo, HP, Dell).

• Hands-on experience providing desk side support (L1) for Windows environments.

• Experience with hands-and-feet network support, including replacing switches, patching, and hardware swaps.

• Strong problem-solving skills and ability to work independently.

• Excellent communication and customer-facing skills.

Desirable

• Vendor certifications (Lenovo, HP, Dell, Canon, Ricoh, etc.).

• Experience working in field service roles covering multiple customer sites.

ABOUT US:

A&O IT Group is an award-winning, fast-growth, global IT services and cyber security consultancy operating in over 130 countries. A&O IT Group is proud to sit within the Stock Exchange's Top 1000 most inspirational companies in the UK.