Field Service Engineer - Edinburgh

Franke Group; Falkirk; On-site; GBP 28,000 - 38,000; Full time

Benefits offered by this job

Private Healthcare for you, with the?

Life Insurance

Income Protection

EV car - salary sacrifice

25 days of holidays

Job summary

Franke Group is seeking a Service Engineer based in Edinburgh or surrounding areas. You will provide technical support to customers, ensure reliability issues are resolved promptly, and report stock/training needs to the Regional Team Leader.

The role includes an on-call weekend rota and stock management at customer sites. The successful candidate will have at least 2 years’ experience in the coffee machine or vending industry, strong communication skills, and the ability to work with laptops

Qualifications

• 2+ years experience in the coffee machine or vending industry.
• Experience as a Field Engineer or similar role.
• Excellent communications skills and personal integrity.
• Analytical and prioritisation capabilities; know when to inform and elevate.

Responsibilities

• Ensure Franke UK Technical Standards and Processes are followed.
• On-call weekend rota for engineer support and reactive calls (1 in 6 weekends).
• Manage stock levels and customer relations at site level.
• Keep up to date with company admin and training courses.
• Highlight issues requiring Account Support.

Skills

Communication skills

Integrity

Analytical thinking

Prioritisation

Telephone & laptop competence

Education

Experience in field engineering or coffee machine/vending industry

Tools

Phone use

Laptop proficiency

Job description

About Franke

We, the Franke company with its three divisions, are a world's leading supplier of products and services for domestic kitchens, the professional foodservice systems and the convenience store sector as well as for professional coffee making. With around 60 companies, we are at home on five continents. Over 8,000 employees constantly take on new perspectives to identify opportunities and turn them into inspiring, innovative solutions for tomorrow’s demands.

The Franke Coffee Systems division is a leading global provider of state‑of‑the‑art solutions for professional coffee making. Together with our trade partners, we are committed to delivering premium best‑in‑class in‑cup‑quality, consistency and beverage variety, as well as ensuring an outstanding customer experience through constant innovation.

About The Job

We're looking for a Service Engineer based in Edinburgh or surrounding areas. The Service Engineer role holds the responsibility for the technical support of our customers and resolution of ongoing issues when required. You will deliver a quality and reliable service to our customers and colleagues ensuring that reliability issues are dealt in a timely manner, and any issues with van stock or training needs will be reported back to the Regional Team Leader.

Your tasks

• Ensure agreed Franke UK Technical Standards and Processes are adhered to


• On Call weekend rota for Engineer Technical Assistance and reactive calls (1 every 6 weekends)


• Highlight Technical skills gap.


• Highlight customer skills gap.


• Managing stock levels


• Managing customer relations at a site level


• Keeping up to date with all company admin and courses


• Highlight issues where Account Support is required due to ongoing Customer Issues

Requirements

• Ability to demonstrate an understanding and experience in remit of the Field Engineers role


• Minimum 2 years experience working in the coffee machine or vending industry


• Competent using phones and laptop


• Excellent communications skills.


• Personal integrity.


• Analysing and prioritising.


• Understand when to inform and when to elevate issues.


• Any other ad hoc duties and responsibilities that arise on a day to day basis or over a period of time that falls in the remit of the role.

What we offer you

• Opportunity to work in a collaborative and innovative environment.


• Professional growth and development opportunities.


• Competitive salary and benefits package.


• Be part of a company committed to excellence and innovation.


• 25 days of holidays


• Private Healthcare for you, with the option to add partner and children


• Life Insurance


• Income Protection


• EV car - salary sacrifice

For more information see: www.franke.com