Field Service Engineer - Birmingham

Franke LLC; St Albans; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

Collaborative environment

Professional growth

Competitive salary

Innovation

25 days holidays

Private healthcare

Job summary

Franke Coffee Systems is seeking a Service Engineer based in Birmingham to deliver on-site technical support, resolve issues promptly, and maintain reliable service for customers. You will manage van stock, report training needs, and sustain strong site-level customer relations.

The ideal candidate has at least 2 years in the coffee machine or vending sector, excellent communication, and solid IT skills. The role offers a collaborative environment, professional growth, and a competitive benefits

Qualifications

• Experience in field service or technical support.
• Knowledge of coffee machine or vending equipment.
• Strong communication and prioritisation skills.

Responsibilities

• Ensure Franke UK Technical Standards and Processes are followed.
• On-call weekend rota for engineer support (1 in 6 weekends).
• Monitor and report stock levels of van and parts.
• Manage site-level customer relations and issue escalation.
• Identify and report technical skills gaps to improve service.
• Coordinate training needs and liaise with Regional Team Leader.

Skills

Field Engineer experience

Coffee machine industry

Excellent communication

Job description

At Franke Coffee Systems, we believe every great coffee starts with great people.

We’re not just in the business of coffee machines: we’re in the business of creating exceptional coffee experiences. As a global leader in professional coffee solutions, we combine Swiss precision engineering, cutting-edge innovation, and customer insight to help businesses deliver unforgettable coffee moments, cup after cup.

As we continue to invest in our UK business and expand our team, there’s never been a better time to join us and be part of a company where every role contributes to something exceptional.

About the job

We're looking for a Service Engineer based in Birmingham.The Service Engineer role holds the responsibility for the technical support of our customers and resolution of ongoing issues when required. You will deliver a quality and reliable service to our customers and colleagues ensuring that reliability issues are dealt in a timely manner, and any issues with van stock or training needs will be reported back to the Regional Team Leader.

• Ensure agreed Franke UK Technical Standards and Processes are adhered to
• On Call weekend rota for Engineer Technical Assistance and reactive calls (1 every 6 weekends)
• Highlight Technical skills gap.
• Managing stock levels
• Managing customer relations at a site level
• Keeping up to date with all company admin and courses
• Highlight issues where Account Support is required due to ongoing Customer Issues

Requirements

• Ability to demonstrate an understanding and experience in remit of the Field Engineers role
• Minimum 2 years experience working in the coffee machine or vending industry
• Competent using phones and laptop
• Excellent communications skills.
• Personal integrity.
• Analysing and prioritising.
• Understand when to inform and when to elevate issues.
• Any other ad hoc duties and responsibilities that arise on a day to day basis or over a period of time that falls in the remit of the role.

What we offer you

• Opportunity to work in a collaborative and innovative environment.
• Professional growth and development opportunities.
• Competitive salary and benefits package.
• Be part of a company committed to excellence and innovation.
• 25 days of holidays
• Private Healthcare for you, with the option to add partner and children