Field Service Engineer - Birmingham

Franke Group; St Albans; On-site; GBP 32,000 - 45,000; Full time

Benefits offered by this job

Private Healthcare

Life Insurance

Income Protection

25 days holidays

Job summary

Franke Coffee Systems in the UK is seeking a Service Engineer based in Birmingham to deliver technical support to customers and resolve issues efficiently. You will ensure reliability and report stock or training needs to the Regional Team Leader.

The role emphasizes on-site customer relations, stock management, and adherence to technical standards, with on-call duties every six weekends and ongoing professional development opportunities.

Qualifications

• Demonstrated experience as a Field Engineer in coffee/vending.
• Minimum 2 years in coffee machine or vending industry.
• Proficient with phones and laptops.
• Excellent communication skills.
• High personal integrity and reliability.
• Analytical, able to prioritise and escalate when needed.
• Flexible with ad hoc duties as they arise.

Responsibilities

• Adhere to Franke UK Technical Standards and Processes.
• On-call weekend rotation for engineer support (1 in 6 weekends).
• Highlight technical and customer skills gaps.
• Manage stock levels and customer relations at site level.
• Keep up to date with admin and training courses.
• Escalate issues to Account Support when needed.

Skills

Communications

Tech aptitude

Prioritisation

Integrity

Issue escalation

Customer relations

Tools

Phone & laptop use

Job description

About Franke

At Franke Coffee Systems, we believe every great coffee starts with great people.

We’re not just in the business of coffee machines: we’re in the business of creating exceptional coffee experiences. As a global leader in professional coffee solutions, we combine Swiss precision engineering, cutting-edge innovation, and customer insight to help businesses deliver unforgettable coffee moments, cup after cup.

As we continue to invest in our UK business and expand our team, there’s never been a better time to join us and be part of a company where every role contributes to something exceptional.

About The Job

We're looking for a Service Engineer based in Birmingham. The Service Engineer role holds the responsibility for the technical support of our customers and resolution of ongoing issues when required. You will deliver a quality and reliable service to our customers and colleagues ensuring that reliability issues are dealt in a timely manner, and any issues with van stock or training needs will be reported back to the Regional Team Leader.

Your tasks

• Ensure agreed Franke UK Technical Standards and Processes are adhered to
• On Call weekend rota for Engineer Technical Assistance and reactive calls (1 every 6 weekends)
• Highlight Technical skills gap.
• Highlight customer skills gap.
• Managing stock levels
• Managing customer relations at a site level
• Keeping up to date with all company admin and courses
• Highlight issues where Account Support is required due to ongoing Customer Issues

Requirements

• Ability to demonstrate an understanding and experience in remit of the Field Engineers role
• Minimum 2 years experience working in the coffee machine or vending industry
• Competent using phones and laptop
• Excellent communications skills.
• Personal integrity.
• Analysing and prioritising.
• Understand when to inform and when to elevate issues.
• Any other ad hoc duties and responsibilities that arise on a day to day basis or over a period of time that falls in the remit of the role.

What we offer you

• Opportunity to work in a collaborative and innovative environment.
• Professional growth and development opportunities.
• Competitive salary and benefits package.
• Be part of a company committed to excellence and innovation.
• 25 days of holidays
• Private Healthcare for you, with the option to add partner and children
• Life Insurance
• Income Protection

Values

We deliver outstanding solutions

We win together

We are curious

We take ownership

We act responsibly

For more information see: www.franke.com

Important information for all executive search companies, headhunters and HR consultants

The Franke Group does not accept unsolicited support from headhunters and personnel consultants for our career opportunities. Any CV/resume vitae submitted to Franke or its employees by external recruitment agencies without a valid written recruitment agreement related to the position in question shall be deemed the sole property of our company. In the event that a candidate presented by an agency is hired in our company and there is no prior agreement, no fee will be paid.