Field Service Engineer – Coffee Systems (Edinburgh)

Franke LLC; Falkirk; On-site; GBP 26,000 - 38,000; Full time

Benefits offered by this job

Private healthcare

25 days holidays

Professional development opportunities

Collaborative environment

Job summary

Franke is seeking a Service Engineer based in Edinburgh or surrounding areas to deliver technical support to customers and resolve issues, ensuring reliability and timely communication with the regional team.

You will adhere to Franke UK Technical Standards, participate in the on-call weekend rota, and manage stock and customer relations at site level while maintaining essential admin and training records for ongoing development.

Qualifications

• Minimum 2 years experience in the coffee machine or vending industry.
• Excellent communications skills and personal integrity.
• Analysing and prioritising and knowing when to inform or escalate issues.

Responsibilities

• Ensure adherence to Franke UK Technical Standards and Processes.
• On-call weekend rota for engineer technical assistance and reactive calls (1 every 6 weekends).
• Highlight technical skills gaps.
• Manage stock levels.
• Manage customer relations at a site level.
• Keep up to date with all company admin and courses.
• Highlight issues where Account Support is required due to ongoing customer issues.

Skills

Field engineering

Coffee machines

Excellent communication

Stock management

Tools

Laptop

Job description

Franke is seeking a Service Engineer based in Edinburgh or surrounding areas to deliver technical support to customers and resolve issues, ensuring reliability and timely communication with the regional team.

You will adhere to Franke UK Technical Standards, participate in the on-call weekend rota, and manage stock and customer relations at site level while maintaining essential admin and training records for ongoing development.