Field Service Engineer (Birmingham)

Franke Coffee Systems; Birmingham; On-site; GBP 25,000 - 32,000; Full time

Benefits offered by this job

Private Healthcare

25 days holidays

Family add-on option

Job summary

Franke Coffee Systems UK Ltd. is seeking a Service Engineer based in Birmingham to join our UK team. The role focuses on delivering on-site support for coffee machines, maintaining standards, and supporting customers with technical expertise.

You will participate in an on-call rota, manage stock, and escalate issues as needed, ensuring compliance with company standards and delivering exceptional service at each site.

Qualifications

• Experience in field service for coffee machines or vending equipment.
• Minimum 2 years in the coffee machine or vending industry.
• Proficient with phone and laptop.
• Excellent communication skills proven in customer-facing roles.
• Demonstrates personal integrity and professionalism.
• Analytical mindset with prioritisation skills.
• Understands when to inform or escalate issues to senior colleagues.

Responsibilities

• Adhere to Franke UK Technical Standards and Processes.
• On-call weekend rota for engineer technical assistance (1 in 4 weekends).
• Highlight technical skills gaps.
• Manage stock levels.
• Maintain customer relations at site level.
• Keep up to date with company admin and courses.
• Escalate issues to Account Support when needed.

Skills

Field service experience

Coffee machine experience

Tech proficient

Excellent communication

Integrity

Analytical skills

Issue escalation

Job description

About Us:

Franke Coffee Systems UK Ltd. is a leading company in coffee machine industry committed to excellence and innovation. Together with our trade partners, we are committed to delivering premium best-in-class in-cup-quality, consistency and beverage variety, as well as ensuring an outstanding customer experience through constant innovation.

Job Summary:

We're looking for a Service Engineer based in Birmingham

Key Responsibilities:

• Ensure agreed Franke UK Technical Standards and Processes are adhered to
• On Call weekend rota for Engineer Technical Assistance and reactive calls (1 every 4 weekends)
• Highlight Technical skills gap.
• Managing stock levels
• Managing customer relations at a site level
• Keeping up to date with all company admin and courses
• Highlight issues where Account Support is required due to ongoing Customer Issues

Requirements:

• Ability to demonstrate an understanding and experience in remit of the Field Engineers role
• Minimum 2 years' experience working in the coffee machine or vending industry
• Competent using phone and laptop
• Excellent communications skills.
• Personal integrity.
• Analysing and prioritising skills.
• Understand when to inform and when to elevate issues.
• Any other ad hoc duties and responsibilities that arise on a day to day basis or over a period of time that falls in the remit of the role.

Why Join Us:

• Opportunity to work in a collaborative and innovative environment.
• Professional growth and development opportunities.
• Be part of a company committed to excellence and innovation.
• 25 days of holidays
• Private Healthcare for you, with the option to add partner and children