Field Service Engineer (London)

Franke Coffee Systems; Greater London; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

25 days holidays

Private Healthcare

Job summary

Franke Coffee Systems UK Ltd. in London is seeking a Field Service Engineer based in West/South London to provide on-site technical support for our coffee machines and resolve issues promptly.

You will work to our technical standards, manage stock and customer relations, and participate in an on-call rota every 6 weekends. A minimum of two years in the coffee machine or vending industry is required.

Qualifications

• Experience in field-based service roles for coffee machines or vending.
• Minimum 2 years in coffee machine or vending industry.
• Proficient with phone and laptop.
• Strong communication and integrity.
• Able to prioritise and analyse issues.
• Willing to take on ad hoc duties as required.

Responsibilities

• Ensure Franke UK Technical Standards and Processes are adhered to.
• On-call weekend rota for Engineer Technical Assistance and reactive calls (1 every 6 weekends).
• Highlight Technical skills gap.
• Managing stock levels.
• Managing customer relations at a site level.
• Keeping up to date with all company admin and courses.
• Highlight issues where Account Support is required due to ongoing Customer Issues.

Skills

Field service experience

Coffee machine industry

Excellent communications

Analytical skills

Job description

Job Title:Field Service Engineer (London)

Reports To: Head of Field Service

Job Type: Full-Time

About Us: Franke Coffee Systems UK Ltd. is a leading company in coffee machine industry committed to excellence and innovation. Together with our trade partners, we are committed to delivering premium best-in-class in-cup-quality, consistency and beverage variety, as well as ensuring an outstanding customer experience through constant innovation.

Job Summary: We're looking for a Service Engineer based in West/South London

The Service Engineer role holds the responsibility for the technical support of our customers and resolution of ongoing issues when required. You will deliver a quality and reliable service to our customers and colleagues ensuring that reliability issues are dealt in a timely manner, and any issues with van stock or training needs will be reported back to the Head of Field Service.

Key Responsibilities:

• Ensure agreed Franke UK Technical Standards and Processes are adhered to
• On Call weekend rota for Engineer Technical Assistance and reactive calls (1 every 6 weekends)
• Highlight Technical skills gap.
• Managing stock levels
• Managing customer relations at a site level
• Keeping up to date with all company admin and courses
• Highlight issues where Account Support is required due to ongoing Customer Issues

Requirements:

• Ability to demonstrate an understanding and experience in remit of the Field Engineers role
• Minimum 2 years’ experience working in the coffee machine or vending industry
• Competent using phone and laptop
• Excellent communications skills.
• Personal integrity.
• Analysing and prioritising skills.
• Understand when to inform and when to elevate issues.
• Any other ad hoc duties and responsibilities that arise on a day to day basis or over a period of time that falls in the remit of the role.

Why Join Us:

• Opportunity to work in a collaborative and innovative environment.
• Professional growth and development opportunities.
• Be part of a company committed to excellence and innovation.
• 25 days of holidays
• Private Healthcare for you, with the option to add partner and children