Field Service Engineer

Franke; Greater London; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

25 days holidays

Private healthcare for you

Life Insurance

Income Protection

EV Car - salary sacrifice

Job summary

Franke Coffee Systems UK Ltd. in Birmingham is seeking a Field Service Engineer to provide technical support to customers and resolve issues promptly. You will ensure reliability, manage van stock, and report training needs to the Head of Field Service.

The role includes on-call responsibilities and opportunities to grow within a collaborative, innovative environment with comprehensive benefits.

Qualifications

• Ability to demonstrate understanding and experience in the Field Engineers remit.
• Minimum 2 years' experience in the coffee machine or vending industry.
• Competent using phone and laptop.
• Excellent communications skills.
• Analysing and prioritising skills.
• Understand when to inform and when to elevate issues.

Responsibilities

• Ensure agreed Franke UK Technical Standards and Processes are adhered to.
• On Call weekend rota for Engineer Technical Assistance and reactive calls (1 every 4 weekends).
• Highlight Technical skills gap.
• Highlight customer skills gap.
• Managing stock levels.
• Managing customer relations at a site level.
• Keeping up to date with all company admin and courses.
• Highlight issues where Account Support is required due to ongoing Customer Issues.

Skills

Excellent communications skills

Analysing and prioritising skills

Understanding of field engineer remit

Experience in coffee machine/vending

Job description

Field Service Engineer (Birmingham)

Reports To: Head of Field Service

Job Type: Full-Time

About Us: Franke Coffee Systems UK Ltd. is a leading company in coffee machine industry committed to excellence and innovation. Together with our trade partners, we are committed to delivering premium best-in-class in-cup-quality, consistency and beverage variety, as well as ensuring an outstanding customer experience through constant innovation.

Job Summary: We're looking for a Service Engineer based in Birmingham. The Service Engineer role holds the responsibility for the technical support of our customers and resolution of ongoing issues when required. You will deliver a quality and reliable service to our customers and colleagues ensuring that reliability issues are dealt in a timely manner, and any issues with van stock or training needs will be reported back to the Head of Field Service.

Key Responsibilities

• Ensure agreed Franke UK Technical Standards and Processes are adhered to
• On Call weekend rota for Engineer Technical Assistance and reactive calls (1 every 4 weekends)
• Highlight Technical skills gap.
• Highlight customer skills gap.
• Managing stock levels
• Managing customer relations at a site level
• Keeping up to date with all company admin and courses
• Highlight issues where Account Support is required due to ongoing Customer Issues

Requirements

• Ability to demonstrate an understanding and experience in remit of the Field Engineers role
• Minimum 2 years' experience working in the coffee machine or vending industry
• Competent using phone and laptop
• Excellent communications skills
• Personal integrity
• Analysing and prioritising skills
• Understand when to inform and when to elevate issues.
• Any other ad hoc duties and responsibilities that arise on a day to day basis or over a period of time that falls in the remit of the role.

Why Join Us

• Opportunity to work in a collaborative and innovative environment.
• Professional growth and development opportunities.
• Be part of a company committed to excellence and innovation.
• 25 days of holidays
• Private Healthcare for you, with the option to add partner and children
• Life Insurance
• Income Protection
• EV Car - salary sacrifice