Field Service Engineer - West London

Franke Group; Greater London; Vor Ort; GBP 32.000 - 42.000; Vollzeit

Benefits dieser Stelle

25 days holidays

Private Healthcare

Life Insurance

Income Protection

EV car – salary sacrifice

Zusammenfassung

Franke Group in West London is seeking a Service Engineer to deliver technical support to customers and resolve issues efficiently. You will ensure reliability, manage van stock, and report training needs to the Regional Team Leader.

The role requires adherence to UK technical standards and a proactive approach to customer service. As part of the field team, you will participate in an on‑call weekend rota, support stock control and admin tasks, and escalate complex cases to Account Support when

Qualifikationen

• Experience in the coffee machine or vending industry.
• Strong communication skills; written and spoken.
• Good personal integrity and reliability.
• Ability to analyse, prioritise and escalate issues appropriately.
• Willingness to perform ad‑hoc duties as needed.

Aufgaben

• Adhere to Franke UK Technical Standards and Processes.
• On‑call weekend rota for engineer support (1 in 6 weekends).
• Identify technical and customer skills gaps.
• Maintain and manage van stock levels.
• Manage customer relations at site level.
• Keep up to date with company administration and training.
• Flag issues requiring Account Support for persistent customer problems.

Kenntnisse

Customer service

Communication skills

Analytical thinking

Prioritisation

Stock management

Teamwork

Tools

Phone

Laptop

Jobbeschreibung

About Franke

At Franke Coffee Systems, we believe every great coffee starts with great people.

We’re not just in the business of coffee machines: we’re in the business of creating exceptional coffee experiences. As a global leader in professional coffee solutions, we combine Swiss precision engineering, cutting‑edge innovation, and customer insight to help businesses deliver unforgettable coffee moments, cup after cup.

As we continue to invest in our UK business and expand our team, there’s never been a better time to join us and be part of a company where every role contributes to something exceptional.

About The Job

We're looking for a Service Engineer based in West London. The Service Engineer role holds the responsibility for the technical support of our customers and resolution of ongoing issues when required. You will deliver a quality and reliable service to our customers and colleagues ensuring that reliability issues are dealt in a timely manner, and any issues with van stock or training needs will be reported back to the Regional Team Leader.

Your tasks

• Ensure agreed Franke UK Technical Standards and Processes are adhered to
• On Call weekend rota for Engineer Technical Assistance and reactive calls (1 every 6 weekends)
• Highlight Technical skills gap.
• Highlight customer skills gap.
• Managing stock levels
• Managing customer relations at a site level
• Keeping up to date with all company admin and courses
• Highlight issues where Account Support is required due to ongoing Customer Issues

Requirements

• Ability to demonstrate an understanding and experience in remit of the Field Engineers role
• Minimum 2 years experience working in the coffee machine or vending industry
• Competent using phones and laptop
• Excellent communications skills.
• Personal integrity.
• Analysing and prioritising.
• Understand when to inform and when to escape issues.
• Any other ad‑hoc duties and responsibilities that arise on a day to day basis or over a period of time that falls in the remit of the role.

What we offer you

• Opportunity to work in a collaborative and innovative environment.
• Professional growth and development opportunities.
• Competitive salary and benefits package.
• Be part of a company committed to excellence and innovation.
• 25 days of holidays
• Private Healthcare for you, with the option to add partner and children
• Life Insurance
• Income Protection
• EV car - salary sacrifice

For more information see: www.franke.com

Important information for all executive search companies, headhunters and HR consultants

The Franke Group does not accept unsolicited support from headhunters and personnel consultants for our career opportunities. Any CV/resume vitae submitted to Franke or its employees by external recruitment agencies without a valid written recruitment agreement related to the position in question shall be deemed the sole property of our company. In the event that a candidate presented by an agency is hired in our company and there is no prior agreement, no fee will be paid.