Field Service Engineer - Edinburgh

franke; Falkirk; On-site; GBP 26,000 - 38,000; Full time

Benefits offered by this job

Private healthcare

25 days holidays

Professional development opportunities

Collaborative environment

Job summary

Franke is seeking a Service Engineer based in Edinburgh or surrounding areas to deliver technical support to customers and resolve issues, ensuring reliability and timely communication with the regional team.

You will adhere to Franke UK Technical Standards, participate in the on-call weekend rota, and manage stock and customer relations at site level while maintaining essential admin and training records for ongoing development.

Qualifications

• Minimum 2 years experience in the coffee machine or vending industry.
• Excellent communications skills and personal integrity.
• Analysing and prioritising and knowing when to inform or escalate issues.

Responsibilities

• Ensure adherence to Franke UK Technical Standards and Processes.
• On-call weekend rota for engineer technical assistance and reactive calls (1 every 6 weekends).
• Highlight technical skills gaps.
• Manage stock levels.
• Manage customer relations at a site level.
• Keep up to date with all company admin and courses.
• Highlight issues where Account Support is required due to ongoing customer issues.

Skills

Field engineering

Coffee machines

Excellent communication

Stock management

Tools

Laptop

Job description

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We, the Franke company with its three divisions, are a world's leading supplier of products and services for domestic kitchens, the professional foodservice systems and the convenience store sector as well as for professional coffee making. With around 60 companies, we are at home on five continents. Over 8,000 employees constantly take on new perspectives to identify opportunities and turn them into inspiring, innovative solutions for tomorrow's demands.

The Franke Coffee Systems division is a leading global provider of state-of-the-art solutions for professional coffee making. Together with our trade partners, we are committed to delivering premium best-in-class in-cup-quality, consistency and beverage variety, as well as ensuring an outstanding customer experience through constant innovation.

About the job

We're looking for a Service Engineer based in Edinburgh or surrounding areas. The Service Engineer role holds the responsibility for the technical support of our customers and resolution of ongoing issues when required. You will deliver a quality and reliable service to our customers and colleagues ensuring that reliability issues are dealt in a timely manner, and any issues with van stock or training needs will be reported back to the Regional Team Leader.

• Ensure agreed Franke UK Technical Standards and Processes are adhered to
• On Call weekend rota for Engineer Technical Assistance and reactive calls (1 every 6 weekends)
• Highlight Technical skills gap.
• Managing stock levels
• Managing customer relations at a site level
• Keeping up to date with all company admin and courses
• Highlight issues where Account Support is required due to ongoing Customer Issues

Requirements

• Ability to demonstrate an understanding and experience in remit of the Field Engineers role
• Minimum 2 years experience working in the coffee machine or vending industry
• Competent using phones and laptop
• Excellent communications skills.
• Personal integrity.
• Analysing and prioritising.
• Understand when to inform and when to escape issues.
• Any other ad hoc duties and responsibilities that arise on a day to day basis or over a period of time that falls in the remit of the role.

What we offer you

• Opportunity to work in a collaborative and innovative environment.
• Professional growth and development opportunities.
• Competitive salary and benefits package.
• Be part of a company committed to excellence and innovation.
• 25 days of holidays
• Private Healthcare for you, with the option to add partner and children