Field Service Engineer - Birmingham

Franke LLC; United Kingdom; Remote; GBP 30,000 - 42,000; Full time

Benefits offered by this job

Private Healthcare

25 days holidays

Professional development

Job summary

Franke Coffee Systems UK is seeking a Service Engineer based in Birmingham to provide technical support and resolve issues for customers. You will deliver reliable service, ensure adherence to standards, and assist with van stock and training needs reported to the Regional Team Leader.

The role involves an on-call weekend rota, stock management, and maintaining strong customer relations at each site, with opportunities for professional growth and development within a collaborative environment.

Qualifications

• 2+ years experience in the coffee machine or vending industry.
• Competent using phones and laptops.
• Excellent communication skills.

Responsibilities

• Adhere to Franke UK Technical Standards and Processes.
• On Call weekend rota for engineer support and reactive calls.
• Manage stock levels.
• Maintain customer relations at site level.
• Keep up to date with company admin and courses.
• Escalate issues to Account Support when needed.

Skills

Field engineering

Customer service

Communication skills

Prioritisation

Job description

At Franke Coffee Systems, we believe every great coffee starts with great people.

We’re not just in the business of coffee machines: we’re in the business of creating exceptional coffee experiences. As a global leader in professional coffee solutions, we combine Swiss precision engineering, cutting-edge innovation, and customer insight to help businesses deliver unforgettable coffee moments, cup after cup.

As we continue to invest in our UK business and expand our team, there’s never been a better time to join us and be part of a company where every role contributes to something exceptional.

About the job

We're looking for a Service Engineer based in Birmingham.The Service Engineer role holds the responsibility for the technical support of our customers and resolution of ongoing issues when required. You will deliver a quality and reliable service to our customers and colleagues ensuring that reliability issues are dealt in a timely manner, and any issues with van stock or training needs will be reported back to the Regional Team Leader.

• Ensure agreed Franke UK Technical Standards and Processes are adhered to
• On Call weekend rota for Engineer Technical Assistance and reactive calls (1 every 6 weekends)
• Highlight Technical skills gap.
• Managing stock levels
• Managing customer relations at a site level
• Keeping up to date with all company admin and courses
• Highlight issues where Account Support is required due to ongoing Customer Issues

Requirements

• Ability to demonstrate an understanding and experience in remit of the Field Engineers role
• Minimum 2 years experience working in the coffee machine or vending industry
• Competent using phones and laptop
• Excellent communications skills.
• Personal integrity.
• Analysing and prioritising.
• Understand when to inform and when to elevate issues.
• Any other ad hoc duties and responsibilities that arise on a day to day basis or over a period of time that falls in the remit of the role.

What we offer you

• Opportunity to work in a collaborative and innovative environment.
• Professional growth and development opportunities.
• Competitive salary and benefits package.
• Be part of a company committed to excellence and innovation.
• 25 days of holidays
• Private Healthcare for you, with the option to add partner and children