Field Service Engineer

Omega Resource Group; Newcastle upon Tyne; On-site; GBP 41,000 - 60,000; Full time

Job summary

A global leader in automation is seeking a Field Service Technician in Newcastle upon Tyne. The role involves performing preventative maintenance, supporting installations, and servicing equipment across the Northeast. Candidates should have a strong technical background in mechanical and electrical systems, along with previous field service experience. The position comes with a competitive salary plus bonus, overtime opportunities, and benefits including private health cover and a generous pension scheme.

Benefits

BUPA private health cover

Double-matched pension of up to 16% employer contribution

25 days annual leave + bank holidays

Significant overtime opportunity

Premium company vehicle provided

Qualifications

• Strong technical understanding of mechanical and electrical systems.
• Previous experience in preventative maintenance or field service roles.
• Experience working on packaging machinery or similar – food, recycling, FMCG.
• Willingness to travel and stay overnight as required.

Responsibilities

• Carry out scheduled preventative maintenance as per service contracts.
• Assist with installation of new machines.
• Support overhaul and retrofit activities on existing equipment.
• Perform chamber machine servicing and repairs when required.
• Prepare accurate reports of work undertaken for internal and customer use.
• Advise customers on spare parts requirements and promote aftersales products.
• Maintain and develop strong customer relationships.

Skills

Strong technical understanding of mechanical systems

Strong technical understanding of electrical systems

Excellent customer relationship skills

Education

Formal engineering qualification (NVQ, HNC or equivalent)

Job description

Field Service Technician

Covering Northeast

£41,237.39 (OTE £55K‑£60K)

Permanent

My client is a global leader within the automation and packing industry who offers end‑to‑end manufacturing solutions to their clients.

They are looking for an experienced multiskilled Field Service Technician to join their team and work across the Northeast.

The Planned Maintenance Technician is responsible for performing preventative maintenance on equipment at customer sites in accordance with service contract requirements. The role also involves supporting installations, overhauls and retrofits of machinery, as well as chamber machine servicing and repairs. This position plays a key role in maintaining customer satisfaction, promoting aftersales products and ensuring optimal equipment performance.

Key Responsibilities – Field Service Technician

• Carry out scheduled preventative maintenance as per service contracts.
• Assist Field Service Technicians with installation of new machines.
• Support overhaul and retrofit activities on existing equipment.
• Perform chamber machine servicing and repairs when required.
• Prepare accurate reports of work undertaken for internal and customer use.
• Advise customers on spare parts requirements and promote aftersales products.
• Maintain and develop strong customer relationships.
• Undertake special tasks as reasonably requested by the Field Service Manager.

Qualifications & Experience – Field Service Technician

• Strong technical understanding of mechanical and electrical systems.
• Previous experience in preventative maintenance or field service roles.
• Experience working on packaging machinery or similar – food, recycling, FMCG.
• Formal engineering qualification (NVQ, HNC or equivalent).
• Willingness to travel and stay overnight as required.

On Offer – Field Service Technician

£41,237.39 (OTE £55K‑£60K)

• Working 10 on 4 off rota – working away and weekends required as per business needs.
• Significant overtime opportunity.
• Company pays annual bonus of circa 8% of basic salary.
• BUPA private health cover.
• Double‑matched pension of up to 16% employer contribution.
• Premium company vehicle provided.
• 25 days annual leave + bank holidays.

For more information on this role, please contact Harry Waller.