Field Service Engineer

Templewood Recruitment; Greater London; On-site; GBP 35,000 - 45,000; Full time

Job summary

A leading recruitment agency seeks an experienced Field Service Engineer for a global client in entertainment lighting. This role involves providing technical support, diagnosing issues, and maintaining quality customer relationships. Candidates should have 3-4 years in the entertainment lighting field, along with a strong understanding of electrical systems and outstanding communication skills. The position requires travel and flexibility, and offers great potential for career advancement in a dynamic and innovative environment.

Qualifications

• 3-4 years of entertainment lighting experience necessary.
• Knowledge of mains voltage and 3 phase electricity.
• Able to lift up to 23kg in weight.

Responsibilities

• Provide technical support via phone and email.
• Diagnose and document technical problems.
• Ensure timely repairs and customer updates.

Skills

Entertainment lighting expertise

Customer service skills

Excellent communication skills

Problem-solving skills

Knowledge of electrical systems

Organizational skills

Education

Bachelor's degree or comparable business experience

Tools

AutoCAD

Outlook

PowerPoint

Excel

Job description

Our global corporate client, who are a leading player in the field of Entertainment Lighting are seeking an experienced Field Service Engineer to join their team in the London office. They support customers with technical expertise in the use and application of all the companies Entertainment Lighting products. The role will require technical knowledge and familiarity of lighting products, experience in entertainment lighting and a willingness to travel. The Field Service Engineer will also provide customer support, diagnosis of technical problems and response to pager calls.

If you have the required experience and knowledge for this role, this may be the position for you!

Key Features of the role

• Engineer provides phone and e‑mail technical support and service
• Diagnoses technical problems accurately and completes follow‑up documentation
• Ensures repairs are made within the time frame agreed and keeps customers informed of progress
• Work with testing, storing, organising, and dispatching demo and loaner equipment
• Provide technical coordination at trade shows and attend shows to provide sales & service support
• Provide demos of equipment
• Ensures timely arrival to customer site through Project Management, Technical Service Administration, and site contact
• Provides positive and effective supervision regarding lighting equipment at job sites
• Evaluates projects on‑site to ensure Field Service plan was followed
• Performs hardware and software upgrades to meet customer requirements
• Establishes and maintains relations with key dealers, reps, Authorized Service Providers, consultants, contractors and end users
• Remains current on changes in policies, procedures, and product offerings
• Ensures product knowledge is up to date

Minimum Qualifications

• Bachelors degree or comparable business experience in increasingly responsible positions in the related discipline
• 3‑4 years entertainment lighting experience, with strong knowledge of entertainment lighting systems
• Good customer service skills/experience
• Knowledge of fundamentals of electricity and experience with mains voltage and 3 phase electricity
• Knowledge of high‑powered electrical, digital and analogue control systems
• Excellent communications and interpersonal skills
• Excellent organisational, problem‑solving and decision‑making skills, with the ability to multi‑task
• Ability to be creative and innovative, whilst maintaining a strong degree of flexibility and independence
• Computer skills (Outlook, Internet, Word, Excel, PowerPoint, AutoCAD, Acrobat Reader)
• Ability to use product related software as well as hand tools, power tools, and electronic test tools
• Able to travel extensively and to be flexible
• Must maintain an acceptable driving record and valid license
• Ability to work weekend and evenings as required
• Ability to work within a construction environment and able to lift up to 23kg in weight
• The ability and certification to operate scissors lift is helpful (Not essential)

Please apply now for immediate consideration and to secure an immediate interview with a global leader in the field of Entertainment Lighting in an exciting role which offers great scope for career progression.