Field Service Engineer

Acorn Stairlifts UK; City Of London; On-site; GBP 33,000 - 41,000; Full time

Job summary

A leading stairlift company is seeking a Field Service Engineer to service and repair stairlifts in customer homes across Bromley/Dartford. You will be responsible for hands-on diagnostics, ensuring customer satisfaction, and meeting professional targets. Applicants must hold a full UK driving licence and possess strong communication skills. The role offers competitive salary and benefits including training, a company van, and performance recognition.

Benefits

Healthcare and pension schemes

Gym membership discounts

Monthly reward scheme

Qualifications

• A full, clean UK driving licence.
• Ability to communicate on different levels.
• Criminal Records Bureau check required.

Responsibilities

• Travelling to customer homes for service and repair of stairlifts.
• Diagnosing and providing hands-on troubleshooting.
• Meeting targets and deadlines in a professional manner.
• Ensuring customer satisfaction and providing feedback.
• Carrying out product updates and safety checks.

Skills

Honesty

Reliability

Communication

Job description

Overview

We are currently looking for a Field Service Engineer to join our UK Service Department covering the Bromley / Dartford areas.

WE ARE PREDOMINANTLY LOOKING IN THE BR or DA POSTCODE AREAS

Salary

£33,600 - £40,300 P/A (OTE £46,000 +)

Working Hours

Monday - Friday, 8am - 4:30pm. (1 in 3 weekends or 1 in 4 weekends - Contractual).

Why join Acorn?

• Comprehensive induction and training
• Investors in People accredited employer
• Healthcare and pension schemes
• Gym membership discounts
• Company events
• Monthly reward scheme – Acorn Achievers

Key duties/responsibilities

• Travelling on a daily basis to our customer homes to service and repair Acorn Stairlifts.
• Diagnosing, and providing hands on troubleshooting, service, and repairs to existing Stairlifts within the field
• Meeting all target and deadlines in a professional and timely manner.
• Provide high levels of customer service - ensure satisfaction and implement any necessary corrective actions, with the assistance of management.
• Carrying out the product update and safety checks in a safe manner
• To communicate effectively with external customers, and provide customer feedback.

What do we offer?

• Full training provided
• Company van
• Paid from leaving home time until your come back home time

The successful candidate will have

• A full, clean UK driving licence is essential
• Must be honest, reliable, and have the ability to communicate on different levels
• A Criminal Records Bureau check will be carried out on the successful candidate

Must be able to display the Acorn Values

• Quality of the products we make and sell and the service we provide
• Unity Working together as one team
• Integrity Acting responsibly and honestly to deliver on our promises
• Caring About our customers, each other and the wider community
• Ambition Taking Pride in all we do and striving to improve

We Recognise Your Efforts

• Acorn Achievers: Monthly awards scheme with £100 vouchers for winners and £50 vouchers for runners-up.
• Recommend a Friend: Earn up to £100 if your referral joins Acorn.

Please, apply now if you want to be considered for this role.

All recruitment communications will come solely from our internal Recruitment Team at Acorn Stairlifts.

Please note: this position may close early if we receive a high volume of qualified applications. To ensure ample consideration, please submit your application as soon as possible.