Field Service Engineer

Woop ltd; City Of London; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A fast-growing technology company is seeking an AV Field Service Engineer to deliver top-notch support for AV installations and services in London and occasionally across the UK and Europe. The ideal candidate is proactive, enjoys troubleshooting, and has strong customer service skills. The role offers a competitive salary, car allowance, and benefits including private health insurance and generous holiday allocation.

Benefits

Car allowance

Private health insurance

5 weeks holiday

Pension scheme

Overtime scheme

Qualifications

• Proactive team player with troubleshooting passion.
• Strong technical knowledge of AV/VC systems.
• Professional and committed to excellent customer service.

Responsibilities

• Provide on-site AV technical support to clients.
• Troubleshoot and maintain AV and VC systems.
• Deliver remote support via phone, email, and video calls.

Skills

Troubleshooting

Technical support

Customer service

Team collaboration

Tools

Crestron

Q-SYS

Microsoft Teams

Zoom

Job description

Overview

AV Field Service Engineer

Location: Home-based, covering London (with some UK & Europe travel)

Salary: Competitive basic + car allowance + excellent benefits package

About the Role: Are you an experienced AV Field Service Engineer who thrives on troubleshooting and solving technical challenges? We are representing a fast-growing technology company specialising in cutting-edge audio-visual communication and collaboration solutions. Due to continued growth, we are looking for an enthusiastic and motivated AV Field Service Engineer to deliver industry-leading support for both new installations and service-only client contracts. If you enjoy developing your expertise, working directly with clients, and becoming the \'go-to\' person who saves the day — this could be your next move.

Key Responsibilities

• Provide on-site AV technical support to clients across London, with occasional travel across the UK and Europe.
• Deliver remote support via phone, email, video call and remote access sessions.
• Ensure service level agreements are met, responding promptly and professionally.
• Troubleshoot and maintain AV and VC systems (e.g. Crestron, Q-SYS, Logitech, Shure, Poly, Microsoft Teams, Zoom, Dante Controller).
• Deliver ad hoc end-user training to ensure systems are used effectively.
• Maintain accurate documentation of work, including commissioning updates and service visit reports.
• Carry out scheduled preventative maintenance visits and provide clear reporting.
• Identify opportunities to improve service processes and contribute ideas to enhance client satisfaction.
• Collaborate with other teams to share insights, scope additional AV/VC work, and support ongoing service contracts.

Working with the Wider Team

• Work closely with colleagues, providing advice and support on AV matters.
• Use company systems diligently (e.g. Microsoft Dynamics, Freshdesk, Teams).
• Liaise with the commissioning team for handovers and post-install support.
• Mentor junior AV engineers when required.
• Coordinate with delivery and logistics teams to ensure timely availability of parts and equipment.
• Support company welfare, appraisals and team-building initiatives.

What We're Looking For

• A proactive team player with a passion for troubleshooting and problem solving.
• A flexible approach to travel across London and occasionally further afield.
• Strong technical knowledge of AV/VC systems and willingness to keep learning.
• Professional, courteous, and committed to delivering excellent customer service.
• Good time management, record keeping, and attention to detail.
• A strong sense of pride in representing the company in appearance and behaviour.

Package Includes

• Competitive basic salary
• Car allowance
• Overtime scheme
• Pension scheme
• Private health insurance & additional cover
• 5 weeks holiday (including Christmas allocation, subject to management approval)

How to Apply

If you're ready to take the next step in your AV career with a supportive and growing company, we'd love to hear from you. Apply today with your CV and we'll be in touch.