Field Representative

Novax Recruitment Ltd; Glasgow; On-site; GBP 27,000 - 37,000; Full time

Job summary

A UK recruitment firm is hiring a Field Representative in Glasgow to perform diverse field-based activities, enhancing customer engagement and service quality. The ideal candidate will hold a full UK driving licence and exhibit strong communication skills. This position offers a competitive salary of £27,550, plus performance bonuses, extensive benefits, and opportunities for career advancement.

Benefits

28 days annual leave

Company vehicle for personal use

Private pension scheme

Regular training and career development

"Love to Shop" birthday voucher

Qualifications

• Full UK driving licence held for at least 2 years.
• Experience in debt recovery, customer service, or conflict resolution is desirable.
• Ability to work independently and meet targets.

Responsibilities

• Conduct pre-disconnection and meter inspection visits.
• Engage with customers to resolve issues and negotiate payment solutions.
• Attend court hearings for Rights of Entry Warrants.

Skills

Excellent interpersonal skills

Written communication skills

Proactive attitude

Job description

Field Representative

Salary: £27,550 per annum

OTE: £30,000 - £37,000

Location: Glasgow

Novax Recruitment are seeking dedicated Field Representatives to join one of the UK's most forward-thinking field services providers. This is an excellent opportunity to build a long-term career within a professional, supportive, and fast-growing organisation.

The Role

You'll be responsible for visiting properties to carry out a range of field‑based activities, including:

• Conducting pre‑disconnection and meter inspection visits in line with company and industry standards.
• Engaging with customers to resolve issues, verify details, and negotiate fair payment solutions.
• Attending court hearings to obtain Rights of Entry Warrants.
• Supervising utility isolations alongside engineers and locksmiths.
• Reporting vulnerabilities, safety concerns, and customer feedback accurately and promptly.
• Ensuring visit reports are completed and submitted within agreed deadlines.

This role demands professionalism, empathy, and excellent communication skills - every visit offers an opportunity to make a genuine difference.

What You’ll Need

• Full UK driving licence held for at least 2 years (maximum of 6 penalty points).
• Excellent interpersonal and written communication skills.
• Previous experience in debt recovery, customer service, or conflict resolution is desirable but not essential.
• A self‑motivated, proactive attitude with the ability to work independently and meet targets.

What’s on Offer

• £27,550 basic salary plus uncapped monthly bonuses (£200‑£800 average).
• 28 days annual leave (including bank holidays), increasing with length of service.
• Company vehicle (available for personal use, subject to BIK).
• IT equipment and all necessary tools provided.
• Private pension scheme and Employee Assistance Programme.
• Regular training, coaching, and structured career development.
• "Love to Shop" birthday voucher and early Friday finishes.

For more information please call Sam on #removed#