Field Representative

Novax Recruitment Ltd; Chichester; On-site; GBP 27,000 - 37,000; Full time

Job summary

A leading recruitment agency is seeking Field Representatives for various UK locations. This role involves conducting field-based inspections, engaging with customers, and resolving payment issues. The ideal candidate should have a clean driving license and excellent communication skills. The position offers a competitive salary of £27,550 plus uncapped bonuses and a range of benefits including a company vehicle and career development opportunities.

Benefits

Uncapped monthly bonuses

28 days annual leave

Company vehicle for personal use

Private pension scheme

Regular training and career development

"Love to Shop" birthday voucher

Early Friday finishes

Qualifications

• Full UK driving licence held for at least 2 years.
• Clean DBS record and no CCJs or IVAs.
• Previous experience in debt recovery or customer service is desirable but not essential.

Responsibilities

• Conduct pre-disconnection and meter inspection visits.
• Engage with customers to resolve issues and verify details.
• Attend court hearings for Rights of Entry Warrants.
• Supervise utility isolations alongside engineers.
• Report vulnerabilities and customer feedback promptly.
• Complete and submit visit reports within deadlines.

Skills

Excellent interpersonal and written communication skills

Self-motivated attitude

Ability to work independently

Proactive attitude

Job description

Field Representative

Salary: £27,550 per annum
OTE: £30,000 - £37,000 (including uncapped bonus)
Location: Various UK locations

Novax Recruitment are seeking dedicated Field Representatives to join one of the UK's most forward-thinking field services providers. This is an excellent opportunity to build a long-term career within a professional, supportive, and fast-growing organisation.

The Role

You’ll be responsible for visiting properties to carry out a range of field-based activities, including:

• Conducting pre-disconnection and meter inspection visits in line with company and industry standards.
• Engaging with customers to resolve issues, verify details, and negotiate fair payment solutions.
• Attending court hearings to obtain Rights of Entry Warrants.
• Supervising utility isolations alongside engineers and locksmiths.
• Reporting vulnerabilities, safety concerns, and customer feedback accurately and promptly.
• Ensuring visit reports are completed and submitted within agreed deadlines.

This role demands professionalism, empathy, and excellent communication skills - every visit offers an opportunity to make a genuine difference.

What You’ll Need

• Full UK driving licence held for at least 2 years (maximum of 6 penalty points).
• Clean DBS record and no CCJs or IVAs.
• Excellent interpersonal and written communication skills.
• Previous experience in debt recovery, customer service, or conflict resolution is desirable but not essential.
• A self-motivated, proactive attitude with the ability to work independently and meet targets.

What’s on Offer

• £27,550 basic salary plus uncapped monthly bonuses (£200-£800 average).
• 28 days annual leave (including bank holidays), increasing with length of service.
• Company vehicle (available for personal use, subject to BIK).
• IT equipment and all necessary tools provided.
• Private pension scheme and Employee Assistance Programme.
• Regular training, coaching, and structured career development.
• "Love to Shop" birthday voucher and early Friday finishes.

For more information, please call Sam on #removed#.