Field Representative

Novax Recruitment Ltd; Birmingham; On-site; GBP 27,000 - 37,000; Full time

Job summary

A leading field services provider is seeking dedicated Field Representatives in Birmingham, offering a basic salary of £27,550 plus uncapped bonuses. Responsibilities include conducting field visits, customer engagement, and supervision of utility isolations. Candidates should have a valid UK driving licence and excellent communication skills. This opportunity provides regular training, a company vehicle, and a supportive work environment to foster long-term career growth.

Benefits

£27,550 basic salary plus uncapped bonuses

28 days annual leave

Company vehicle for personal use

Private pension scheme

Regular training and career development

Qualifications

• Full UK driving licence held for at least 2 years.
• Previous experience in debt recovery or customer service is desirable.

Responsibilities

• Conduct pre-disconnection and meter inspection visits.
• Engage with customers to resolve issues and verify details.
• Attend court hearings to obtain Rights of Entry Warrants.
• Supervise utility isolations alongside engineers and locksmiths.
• Report vulnerabilities and safety concerns.
• Complete visit reports within deadlines.

Skills

Excellent interpersonal and written communication skills

Self-motivated and proactive attitude

Problem-solving and conflict resolution

Job description

Field Representative
Salary: £27,550 per annum
OTE: £30,000 - £37,000
Location: Glasgow

Novax Recruitment are seeking dedicated Field Representatives to join one of the UK's most forward-thinking field services providers. This is an excellent opportunity to build a long-term career within a professional, supportive, and fast-growing organisation.

The Role

You’ll be responsible for visiting properties to carry out a range of field-based activities, including:

• Conducting pre-disconnection and meter inspection visits in line with company and industry standards.
• Engaging with customers to resolve issues, verify details, and negotiate fair payment solutions.
• Attending court hearings to obtain Rights of Entry Warrants.
• Supervising utility isolations alongside engineers and locksmiths.
• Reporting vulnerabilities, safety concerns, and customer feedback accurately and promptly.
• Ensuring visit reports are completed and submitted within agreed deadlines.

This role demands professionalism, empathy, and excellent communication skills - every visit offers an opportunity to make a genuine difference.

What You’ll Need

• Full UK driving licence held for at least 2 years (maximum of 6 penalty points).
• Excellent interpersonal and written communication skills.
• Previous experience in debt recovery, customer service, or conflict resolution is desirable but not essential.
• A self-motivated, proactive attitude with the ability to work independently and meet targets.

What’s on Offer

• £27,550 basic salary plus uncapped monthly bonuses (£200-£800 average).
• 28 days annual leave (including bank holidays), increasing with length of service.
• Company vehicle (available for personal use, subject to BIK).
• IT equipment and all necessary tools provided.
• Private pension scheme and Employee Assistance Programme.
• Regular training, coaching, and structured career development.
• "Love to Shop" birthday voucher and early Friday finishes.

For more information please call Sam on #removed#